Customer Service Liaison Officer

5 days ago


London, Greater London, United Kingdom Notting Hill Genesis Full time

Company Overview


We are Notting Hill Genesis, a not-for-profit organisation providing affordable homes for Londoners.


We have more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.



Role Overview

Our ideal candidate will be a Customer Service Liaison Officer with excellent interpersonal skills and a passion for delivering exceptional customer service.


This role is available at an estimated salary of £25,000 - £30,000 per annum, depending on experience.



Job Description

As a Customer Service Liaison Officer, you will be the main point of contact for residents of the estate, providing assistance on the ground.


You will build and maintain excellent relationships with residents, offering an empathetic and personal housing service.


Your duties will include regular patrols of the buildings to ensure safety, upholding/monitoring cleaning standards, and addressing any issues promptly.


You will work closely with the Estate Operations Manager to deliver outstanding estate services while adhering to NHG's Placemaking principles.



Required Skills and Qualifications

  • Excellent customer service skills
  • Strong interpersonal skills
  • Ability to diagnose issues and provide advice
  • Passion for delivering efficient and high-quality service


Benefits

We offer a range of benefits to support your well-being and career development:



  • Excellent annual leave allowance and flexible working opportunities
  • Generous pension scheme
  • Enhanced maternity, paternity, and adoption pay
  • Employee assistance programme
  • Health cash plan
  • Staff discounts
  • Interest-free loans
  • Cycle to work scheme
  • Life Assurance x 4 annual salary


How to Apply

Please submit your application now. If you require any reasonable adjustments during the recruitment process, please discuss this with our hiring team.


NHG reserves the right to close this vacancy early if sufficient applications are received.



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