Customer Liaison Officer
1 week ago
Job Summary:
We're seeking a highly skilled Customer Liaison Officer to join our team at Mears Group. The successful candidate will be responsible for providing exceptional customer service, working closely with our clients, and delivering social value activities.
Key Responsibilities:
- Provide proactive customer liaison and support to residents, ensuring they are aware of work schedules and impact.
- Work closely with operational teams, including subcontractors, to ensure effective communication and collaboration.
- Build and maintain strong relationships with clients, local communities, and third parties.
- Manage customer engagement through local resident forums and promote positive stories.
- Support the delivery of social value activities, aligned with contract requirements.
Requirements:
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Customer-focused with a passion for delivering exceptional service.
- Full driving license and ability to build relationships.
- Strong influencing and negotiation skills.
About Mears Group:
Mears Group is a leading provider of repair and maintenance services, working across the UK. Our team is dedicated to delivering exceptional customer experiences and promoting social value activities. If you're passionate about customer service and want to join a dynamic team, please apply for this exciting opportunity.
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