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Customer Liaison Officer

1 month ago

London, Greater London, United Kingdom Mears Full time
Customer Liaison Officer

Are you passionate about delivering exceptional customer service and making a positive impact in your community?

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing a professional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Proactively engage with customers to understand their needs and concerns
  • Develop and maintain strong relationships with customers, local community groups, and stakeholders
  • Collaborate with operational teams to ensure seamless delivery of services
  • Manage customer communications, promoting positive stories and experiences
  • Support the delivery of social value activities, aligning with contract requirements

Requirements:

  • Previous customer service experience, preferably in a social housing context
  • Excellent communication and interpersonal skills
  • Ability to build relationships and manage complex situations
  • Strong influencing and negotiation skills
  • Full driving license and ability to travel

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and collaborative team environment
  • Access to discounts and savings through Mears Rewards

About Mears:

Mears is a leading provider of housing management, repairs and maintenance, care, and facilities management services. We're committed to delivering exceptional customer service and making a positive impact in our communities.