Customer Liaison Officer
3 weeks ago
We are seeking a highly skilled Customer Liaison Officer to join our team at Mears. In this role, you will be responsible for providing exceptional customer service and ensuring that our residents are aware of the work being carried out in their area.
The ideal candidate will have a recognised customer or business qualification, be educated to GCSE level standard or above, and have current experience working in a customer-led role.
You will be a confident communicator, active in your local community, and have attention to detail. You will also be used to positively influencing others and working to regulations and key performance indicators.
Key Responsibilities:
- Providing a professional service to all customers
- Managing customer contracts and ensuring compliance with policies and procedures
- Building and maintaining strong relationships with clients, local communities, and third parties
- Managing customer engagement and promoting positive stories
- Supporting the delivery of social value activities
Benefits:
- Competitive salary
- Company vehicle
- Great benefits, including buying extra holidays and long service recognition
- Career progression
About Mears:
Mears is a leading provider of repair and maintenance services to social housing landlords. We are committed to delivering exceptional customer service and creating value for our residents and clients.
Why work for Mears?
- Opportunities to grow your career
- Dedicated Learning and Development function
- Sunday Times Best Big Company to work for
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