Customer Liaison Officer

3 weeks ago


London, Greater London, United Kingdom Mears Full time
Job Description

We are seeking a highly skilled Customer Liaison Officer to join our team at Mears. In this role, you will be responsible for providing exceptional customer service and ensuring that our residents are aware of the work being carried out in their area.

The ideal candidate will have a recognised customer or business qualification, be educated to GCSE level standard or above, and have current experience working in a customer-led role.

You will be a confident communicator, active in your local community, and have attention to detail. You will also be used to positively influencing others and working to regulations and key performance indicators.

Key Responsibilities:

  • Providing a professional service to all customers
  • Managing customer contracts and ensuring compliance with policies and procedures
  • Building and maintaining strong relationships with clients, local communities, and third parties
  • Managing customer engagement and promoting positive stories
  • Supporting the delivery of social value activities

Benefits:

  • Competitive salary
  • Company vehicle
  • Great benefits, including buying extra holidays and long service recognition
  • Career progression

About Mears:

Mears is a leading provider of repair and maintenance services to social housing landlords. We are committed to delivering exceptional customer service and creating value for our residents and clients.

Why work for Mears?

  • Opportunities to grow your career
  • Dedicated Learning and Development function
  • Sunday Times Best Big Company to work for


  • London, Greater London, United Kingdom Mears Full time

    Customer Liaison OfficerAre you passionate about delivering exceptional customer service and making a positive impact in your community?We're seeking a highly motivated and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing a professional service to our customers,...


  • London, Greater London, United Kingdom Mears Full time

    We are seeking a highly skilled Customer Liaison Officer to join our team at Mears. As a key member of our Planned Capital Investment Contract, you will work closely with our client to deliver exceptional customer service and social value activities across the London Borough of Islington.As a Customer Liaison Officer, you will be responsible for providing a...


  • London, Greater London, United Kingdom Mears Full time

    Job Summary:We're seeking a highly skilled Customer Liaison Officer to join our team at Mears Group. The successful candidate will be responsible for providing exceptional customer service, working closely with our clients, and delivering social value activities.Key Responsibilities:Provide proactive customer liaison and support to residents, ensuring they...


  • London, Greater London, United Kingdom TSR Recruitment Limited Full time

    Job SummaryWe are seeking a Customer Service Liaison Officer to join our team at TSR Recruitment Limited. The successful candidate will be responsible for building good relationships with residents, dealing with complaints and issues, and arranging appointments for workers and subcontractors.Key ResponsibilitiesCommunity engagement with tenants'...


  • London, Greater London, United Kingdom Liaison Group Full time

    HR Advisor Role SummaryAs an HR Advisor at Liaison Group, you will be part of a dynamic team supporting the organization’s HR functions. Key Responsibilities:Provide HR support and guidance to employees and management on policies, procedures, and employee relations matters.Collaborate with the HR team to develop and implement HR strategies, policies, and...


  • London, Greater London, United Kingdom Sellick Partnership Full time

    Customer Service Liaison RoleSellick Partnership is supporting a well-known Social Housing specialist based in Manchester to recruit a Customer Service Liaison to join their team.The Customer Service Liaison will be responsible for liaising with customers effectively to provide high levels of customer satisfaction and commercial success.Key responsibilities...


  • London, Greater London, United Kingdom Wates Full time

    We are looking for a Resident Liaison Officer to support our Planned Maintenance division in the Kilburn area. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple social housing contracts.Main Responsibilities:Manage the Tenant Liaison Service, ensuring a consistent approach to...


  • London, Greater London, United Kingdom Fortus Recruitment Group Full time £27,000 - £33,000

    Job Title: Customer Service LiaisonJob Summary:We are seeking an experienced Customer Service Liaison to join our planned maintenance team. The successful candidate will be responsible for managing resident complaints and ensuring they are dealt with in a prompt and effective manner.Key Responsibilities:• Manage and resolve resident complaints in a timely...


  • London, Greater London, United Kingdom Fortus Recruitment Group Full time £27,000 - £33,000

    Job Title: Resident Liaison Officer - Planned Maintenance SpecialistJob Summary: We are seeking an experienced Resident Liaison Officer to join our planned maintenance team. The successful candidate will be responsible for managing resident complaints and ensuring they are dealt with in a prompt and effective manner.Key Responsibilities:Manage all resident...


  • London, Greater London, United Kingdom Notting Hill Genesis Full time

    Company OverviewWe are Notting Hill Genesis, a not-for-profit organisation providing affordable homes for Londoners.We have more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.Role OverviewOur ideal candidate will be a Customer Service Liaison Officer with excellent interpersonal skills and a passion for...


  • London, Greater London, United Kingdom Sentric Safety Group Full time

    We are seeking a Customer Service Liaison to join Castell, part of Sentric Safety Group.The Customer Service Liaison is responsible for ensuring the smooth running of global customer orders and enquiries.Liaising with the internal and external technical sales team to deliver outstanding customer service is key to the role.The Customer Service Liaison acts as...

  • Brand Liaison Officer

    4 weeks ago


    London, Greater London, United Kingdom Build Recruitment Full time

    Job Summary:We are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. The successful candidate will be responsible for handling resident complaints and issues with professionalism and efficiency. Key responsibilities include maintaining property records, conducting validation and customer...


  • London, Greater London, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at Page Personnel Sales. As a Customer Service Liaison, you will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.Key ResponsibilitiesMaintain relationships and engage with clients...


  • London, Greater London, United Kingdom Skilled Careers Full time

    Job Title: Resident Liaison Officer - Customer Care SpecialistLocation: South East LondonSalary: Up to £30,000 + travel allowanceAbout the RoleAs a Resident Liaison Officer, you will be the key point of contact for residents for whom the main contractor is carrying out work, delivering excellent customer care to ensure the program of works is met.A typical...


  • London, Greater London, United Kingdom deverellsmith Full time

    Customer Experience LiaisonWe are seeking a skilled Customer Experience Liaison to support resident satisfaction at two premier London developments. Reporting to the Head of Customer Experience, you will provide a seamless resident experience in collaboration with developers. Your key responsibilities will include resolving customer concerns efficiently and...


  • London, Greater London, United Kingdom Mears Full time

    At Mears, we're looking for a skilled Customer Liaison Officer to support our Planned Capital Investment Contract working across the London Borough of Islington. As a key member of our team, you'll be responsible for delivering exceptional customer service and giving back to our communities through social value activities.The role involves working closely...


  • London, Greater London, United Kingdom Linear Recruitment Ltd Full time

    Resident Liaison Officer Opportunity in Southeast LondonWe are seeking a highly skilled Resident Liaison Officer to join our client in Southeast London, covering Lewisham and Greenwich. The successful candidate will be responsible for ensuring planned/reactive works are completed to customers' homes.Key Responsibilities:Act as the first point of contact for...


  • London, Greater London, United Kingdom History Royal Palaces Full time

    About the RoleKensington Palace, a historic royal residence, is seeking a skilled Security Liaison Officer to join its team. As a key member of the Security Department, you will provide a 5-star welcome and professional security liaison for visitors, ensuring a seamless and enjoyable experience.This varied role will involve elements of security work, first...


  • London, Greater London, United Kingdom Wates Full time

    We are currently seeking an experienced Resident Liaison Officer to join our Wates team within our Planned Maintenance division. The successful candidate will be covering the Kilburn area, working on social housing contracts, scaffold, window & curtain wall replacements, brickwork & concrete repair, external wall insulation, etc.Key responsibilities...


  • London, Greater London, United Kingdom Guildmore Full time

    We have an exciting opportunity at Guildmore for a Resident Liaison Officer to collaborate with clients, project teams, operatives, and subcontractors, delivering clear and concise communication to residents both verbally and in writing. The goal is to advance works with minimal disruption, always prioritising exceptional customer focused service...