Revenues and Benefits Process Manager
6 days ago
We are seeking a highly skilled Revenues and Benefits Assessor to join our team at NEC Software Solutions. This is an exciting opportunity to work in a fast-paced environment, processing Housing / Council tax changes, RTI cases, and new claims while ensuring excellent customer service.
As a key member of our Revenues & Benefits department, you will be involved in processing large volumes of data with high accuracy, meeting KPIs, and providing coaching and mentoring to junior staff.
The ideal candidate will have experience working with Northgate / Academy / IBS (Civica) Systems, strong problem-solving skills, and excellent communication abilities.
The salary for this position is estimated at around £25,000 - £30,000 per annum, depending on location and experience.
Key Responsibilities- To process all Housing / Council tax changes, RTI cases, and new claims following procedures and KPIs.
- To deal directly with customers via letter, email, and telephone to ensure delivery against service contractual requirements.
- To meet deadlines and perform duties with minimal support.
- To complete high levels of workload consistently and maintain accurate records.
- To coach and mentor junior staff, sharing best practices and leading update sessions.
- Experience of using Northgate / Academy / IBS (Civica) Systems.
- Proven problem-solving skills and good customer service abilities.
- Working knowledge of Housing Benefits / Council Tax and ability to deliver under pressure.
- IT competence and self-motivation.
- Private Medical Cover funded by NEC for Employees.
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC.
- A Group Pension Plan with fantastic employer contributions up to 8.5%.
- A fantastic selection of flexible benefits to suit individual needs.
-
Revenues and Benefits Advisor
2 weeks ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAs a Revenues and Benefits Assessor at NEC Software Solutions, you will play a key role in ensuring the accuracy and efficiency of financial claims processing. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will work closely with our clients to deliver high-quality results and maintain...
-
Benefits and Revenues Service Coordinator
2 weeks ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAbout the RoleThis Revenues and Benefits Assessor position offers a unique opportunity to work with a leading organization in the software industry. As a key member of our Revenues & Benefits team, you will be responsible for processing Housing / Council tax changes, RTI cases, and new claims, while delivering exceptional customer service.The ideal candidate...
-
Customer Safety and Revenue Manager
1 week ago
Hartlepool, Hartlepool, United Kingdom MDS Full timeJob Description:We are seeking a highly skilled Customer Safety and Revenue Manager to join our team at MDS. This role involves managing customer safety and resolving revenue-related issues. The ideal candidate will have strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main...
-
Benefits Specialist
7 days ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeUnlock a Rewarding Career with NEC Software SolutionsWe're seeking an experienced Benefits Specialist to join our team in Hartlepool. As a key member of our Revenues and Benefits department, you'll play a vital role in processing Housing / Council tax changes, RTI cases, and new claims.Your Key Responsibilities:To provide exceptional customer service via...
-
Revenue Enhancement Manager
3 months ago
Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a highly motivated and ambitious Sales Executive to join our team at beBee Professionals in Hartlepool. As a Sales Executive, you will be responsible for driving revenue growth by identifying new business opportunities and fostering relationships with key clients.Key Responsibilities:Develop and execute sales strategies to meet and exceed...
-
Revenues and Benefits Processors
1 week ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAbout NEC Software SolutionsWe are a leading provider of software solutions to governments, hospitals, police forces, housing providers, local authorities, and other public services. Our mission is to support these organizations in delivering critical services efficiently and effectively.
-
Chief Revenue Officer
2 days ago
Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £30,000 - £50,000Job Description:As a Chief Revenue Officer at beBee Professionals, you will lead our dynamic sales team in Hartlepool, United Kingdom. The ideal candidate will have a proven track record in managing and motivating teams to achieve ambitious sales targets while ensuring client satisfaction and business growth.Responsibilities:Lead and motivate the sales team...
-
Revenue Collection Specialists
2 weeks ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeJob OpportunityWe are seeking a highly skilled Revenue Collection Specialist to join our team in NEC Software Solutions.This role involves working closely with customers to ensure accurate and timely processing of revenue collections, while delivering exceptional customer service.Main ResponsibilitiesDeal directly with customers via letter, email, and...
-
Revenue Protection Expert
2 weeks ago
Hartlepool, Hartlepool, United Kingdom MDS Full timeMDS is part of M Group Services, a £1.7 billion turnover business with a wide and diverse field of operations. We pride ourselves on being award-winning and recognised for our diligence, customer service, and expertise.Job Description:The Customer Service and Revenue Assurance Manager will be responsible for investigating and resolving suspected energy...
-
Revenue Development Manager
7 days ago
Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £30,000 - £45,000We are seeking a Revenue Development Manager at beBee Professionals in Hartlepool to lead the expansion of our market reach and drive business growth through strategic client engagement and innovative sales strategies.About the Position:Develop and execute business strategies to identify new market opportunities.Forge and maintain strong, profitable...
-
Revenue Enhancement Executive
2 days ago
Hartlepool, Hartlepool, United Kingdom beBee Professionals Full time £25,000 - £35,000Sales Executive Job SummaryWe are seeking a skilled Sales Executive to join our team in Hartlepool, focusing on driving revenue growth and developing strong client relationships.Key Tasks and Responsibilities:Identify and develop new sales opportunities to meet and exceed sales targets.Establish and maintain strong relationships with existing clients to...
-
Tax and Benefit Specialist
7 days ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeJoin Our TeamAt NEC Software Solutions, we are committed to developing and expanding the skill and knowledge sets of our colleagues. We are seeking a highly skilled Revenues and Benefits Assessor to join our team and contribute to our success.The ideal candidate will have experience working with Northgate / Academy / IBS (Civica) Systems, strong...
-
Government Benefits Assessment Specialists
7 days ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeSalary: £22,000 - £28,000 per annumJob DescriptionWe are seeking highly skilled and motivated individuals to join our Revenues and Benefits team as Processors. As a Processor, you will be responsible for processing all Housing/Council Tax changes, RTI cases, and new claims following established procedures and working towards Key Performance Indicators...
-
Revenue Protection Specialist
2 weeks ago
Hartlepool, Hartlepool, United Kingdom MDS Full timeAs a Revenue Protection Specialist at MDS, you will be responsible for investigating and resolving suspected energy theft cases. This will involve visiting customer properties and making safe where necessary, working collaboratively with colleagues and partners to ensure effective delivery of services, and maintaining accurate records and reports.To be...
-
Revenue Protection Specialist
4 weeks ago
Hartlepool, Hartlepool, United Kingdom M Group Services Full timeWe are seeking an experienced Revenue Protection Officer to join our team at M Group Services' Energy Retail Division. The ideal candidate will have previous experience in a similar role and possess strong customer service and conflict management skills. A current full UK driving license and CCN1/CMA1 & MET1 qualification or equivalent are also...
-
Revenue Integrity Officer
15 hours ago
Hartlepool, Hartlepool, United Kingdom Morrison Data Services Full timeWe are seeking a Revenue Integrity Officer to join our team at Morrison Data Services. This role involves investigating and making safe suspected energy theft cases, as well as working with customers to resolve disputes. The successful candidate will have excellent communication skills, the ability to remain calm in challenging situations, and a strong...
-
Revenue Collection and Compliance Officer
1 week ago
Hartlepool, Hartlepool, United Kingdom MDS Full timeJob Summary:This Revenue Collection and Compliance Officer role is responsible for ensuring compliance with regulatory requirements and collecting revenue from customers. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.Main Responsibilities:Analyze data to identify...
-
Benefits Processing Expert
2 weeks ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time£30,000 per annum for someone with 2 years of experience, rising to £40,000 per annum for someone with 10 years of experience. Salary is negotiable based on qualifications and relevant experience.
-
Revenue Protection Specialist
3 weeks ago
Hartlepool, Hartlepool, United Kingdom Morrison Data Services Careers Full timeAbout the Role:The Morrison Data Services Careers team is seeking a skilled Revenue Protection Officer to join our efforts in investigating, detecting, and deterring instances of gas and electricity theft by residential or business customers. As a key member of our team, you will be responsible for making installations safe and collaborating with relevant...
-
Apprentice Revenue Protection Specialist
1 month ago
Hartlepool, Hartlepool, United Kingdom M Group Services Limited Full timeWe are seeking an Apprentice Revenue Protection Specialist to join our team and support our efforts in delivering exceptional revenue protection services. As an apprentice, you will have the opportunity to learn from experienced professionals and gain valuable skills in revenue protection, customer service, and teamwork.Salary: The estimated annual salary...