Benefits Specialist

7 days ago


Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time
Unlock a Rewarding Career with NEC Software Solutions

We're seeking an experienced Benefits Specialist to join our team in Hartlepool. As a key member of our Revenues and Benefits department, you'll play a vital role in processing Housing / Council tax changes, RTI cases, and new claims.

Your Key Responsibilities:

  • To provide exceptional customer service via phone, email, and letter, ensuring timely delivery against contractual requirements.
  • Meet or exceed KPIs for accuracy, productivity, and quality while maintaining a constructive attitude within the team.
  • Collaborate with colleagues to achieve shared goals, sharing best practices and mentoring junior staff members.
  • Stay up-to-date with industry developments through training sessions and publications, enhancing your knowledge and skills.

About the Role:

This is an exciting opportunity to join our dynamic team at NEC Software Solutions, where you'll have the chance to make a real difference. With a competitive salary of £28,000 - £32,000 per annum, depending on experience, and a comprehensive benefits package, you'll be rewarded for your hard work.

Requirements:

  • Proven problem-solving skills and excellent communication abilities.
  • Working knowledge of Housing Benefits / Council Tax and experience in a similar role.
  • Self-motivated individual with a flexible approach to work and ability to deliver under pressure.
  • IT competence and willingness to learn new skills.

Benefits:

  • A generous holiday allowance of 25 days, plus bank holidays.
  • Private medical cover funded by NEC, with options to add family members.
  • A Group Pension Plan with employer contributions up to 8.5%.
  • A fantastic selection of flexible benefits to suit your needs.

What's Next:

If you're a motivated and skilled individual looking for a new challenge, please submit your application. We're committed to developing our employees' skills and knowledge, offering opportunities for career progression within our Revenue and Benefits processing department.



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