Benefits and Revenues Service Coordinator

14 hours ago


Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time
About the Role

This Revenues and Benefits Assessor position offers a unique opportunity to work with a leading organization in the software industry. As a key member of our Revenues & Benefits team, you will be responsible for processing Housing / Council tax changes, RTI cases, and new claims, while delivering exceptional customer service.

The ideal candidate will have experience working with Northgate / Academy / IBS (Civica) Systems, strong problem-solving skills, and excellent communication abilities.

The salary for this position is estimated at around £25,000 - £30,000 per annum, depending on location and experience.

Responsibilities and Requirements

You will be responsible for:

  • Processing all Housing / Council tax changes, RTI cases, and new claims following procedures and KPIs.
  • Dealing directly with customers via letter, email, and telephone to ensure delivery against service contractual requirements.
  • Meeting deadlines and performing duties with minimal support.

Requirements include:

  • Experience of using Northgate / Academy / IBS (Civica) Systems.
  • Proven problem-solving skills and good customer service abilities.
  • Working knowledge of Housing Benefits / Council Tax and ability to deliver under pressure.
Benefits and Career Development

We offer a range of benefits, including Private Medical Cover, paid holiday, and a Group Pension Plan. You will also have opportunities for career development and progression within our organization.



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