Customer Service and Administration Coordinator

5 days ago


Hartlepool, Hartlepool, United Kingdom Major Newton Aycliffe Full time

We are currently recruiting for a Customer Service and Administration Coordinator to join our team at Major Newton Aycliffe. As a key member of our global trade department, you will provide exceptional customer service and administrative support to our clients.

About Us

Major Newton Aycliffe is a global manufacturing company based in Hartlepool area. We are committed to delivering high-quality products and services to our clients, and we are seeking a dedicated and enthusiastic individual to join our team.

The successful candidate will have excellent communication skills, attention to detail, and the ability to work independently as part of a dynamic team. If you are a motivated and organised individual who is passionate about delivering outstanding customer service, we would love to hear from you

Job Description

We are offering a permanent contract with a competitive salary of up to £26,000 per year, including a bonus scheme. Our employees enjoy a range of benefits, including company pension, cycle to work scheme, enhanced maternity leave, health & wellbeing programme, on-site parking, private medical insurance, referral programme, and sick pay.

Responsibilities
  • Review order confirmations and verify accuracy within 48 hours of order entry and notify customers.
  • Work with Planning & Sales to determine inventory management plans for customers.
  • Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
  • Maintain customer records and master data.
  • Provide effective cover to co-workers who are on holiday or on sickness leave.

Job Types: Full-time, Permanent



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