Customer Service Operations Coordinator

5 days ago


Hartlepool, Hartlepool, United Kingdom CV-Library Full time

Major Recruitment have an exciting opportunity for a Customer Services Administrator to work for our well-established client in Hartlepool, Durham on a permanent basis. Our client is a global manufacturing business with two sites in the UK and is a leading independent, global manufacturer of specialty aroma chemicals and natural extracts for the flavour and fragrance industry. Established 90 years ago, they partner with the world's biggest flavour and fragrance companies to manufacture specialty aroma chemicals and unique natural extracts that make a difference for their customers and their products.

Salary and Benefits

The annual salary for this position is £26,000 per year. Employees are also entitled to a company pension, which includes secure contributions toward retirement. In addition, there is a 5% annual bonus dependent on company performance, as well as enhanced sick pay to support during illness and recovery.

Other benefits include Bupa healthcare from day one, providing immediate access to quality healthcare. The company also offers a pay 1% pension enrolment scheme, where matched contributions are made for retirement planning. Death in service coverage provides 4x annual salary, giving peace of mind for employees and their families.

Employees can also enjoy 25 days holiday plus bank holidays, supporting work-life balance. The company has a great reputation and offers opportunities for progression. Flexible working hours allow adaptability around personal and family needs, while a cycle to work scheme promotes health and sustainability.

Enhanced maternity leave provides 12 weeks at full pay, and a health & wellbeing programme offers resources and support for mental and physical health. On-site parking is available, and private medical insurance covers comprehensive health coverage from day one. A referral programme incentivizes successful candidate referrals.



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