Customer Service Representative

2 days ago


Hartlepool, Hartlepool, United Kingdom CV-Library Full time
Customer Services Administrator

We are seeking a highly skilled and experienced Customer Services Administrator to join our team in Hartlepool, Durham.

The ideal candidate will be responsible for providing exceptional customer service, managing customer orders, and resolving any issues that may arise.

Key Responsibilities:
  • Receive and enter customer orders onto the MRP system
  • Review order confirmations and verify accuracy within 48 hours of order entry and notify customer
  • Keep clients proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delays
  • Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved
  • Work with Planning & Sales to determine inventory management plans for customers
  • Respond and assist on all supply chain related issues
  • Manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly
  • Maintain accurate customer records and master data
  • Identify and manage own training needs
  • Provide effective cover to colleagues who are on holiday or on sickness leave
What We Offer:
  • Company pension - secure contributions toward retirement
  • 5% annual bonus, dependent on company performance
  • Enhanced sick pay - support during illness and recovery
  • Salary: £26,000 per year
  • Bupa healthcare from day one - immediate access to quality healthcare
  • Pay 1% pension enrolment - matched contributions for retirement planning
  • Death in service - 4x annual salary, providing peace of mind for you and your family
  • 25 days holiday plus bank holidays - supporting work-life balance
  • Progression opportunities
  • Flexible working hours - allowing adaptability around personal and family needs
  • Cycle to work scheme - promoting health and sustainability
  • Enhanced maternity leave - 12 weeks at full pay
  • Health & wellbeing programme - resources and support for mental and physical health
  • On-site parking - convenient access to work facilities
  • Private medical insurance - comprehensive health coverage from day one
  • Referral programme - incentives for successful candidate referrals

For this role, we estimate an annual salary of £26,000, reflecting the level of experience and qualifications required.



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