Customer Service Team Lead Position
2 days ago
Job Description:
The successful candidate will be responsible for leading a team of dedicated individuals and delivering exceptional customer service. The ideal candidate will have a proven track record in a similar role or relevant experience in hospitality or customer-facing industries.
Responsibilities:
- Operational Excellence: Take charge of shifts, ensuring seamless operations and making decisions to drive sales growth and enhance the guest experience.
- Team Engagement: Build strong relationships with your team, foster a positive and inclusive work environment, and encourage open communication and feedback.
- Training and Development: Play a key role in training and developing your team members, helping them to reach their full potential and deliver outstanding results.
What We Offer:
- Salary and Benefits: Competitive salary of £8.50 per hour (estimated annual salary: £17,700) and a range of benefits including 20% discount off all brands for friends and family, Wagestream financial toolkit, pension scheme, 28 days paid holiday, high-street shopping discounts, and access to an employee helpline.
- Requirements: Excellent communication and leadership skills, ability to work well under pressure, passion for delivering exceptional customer service, and a commitment to teamwork and collaboration.
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