Service Development Lead

2 weeks ago


Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

Company Overview

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NEC Software Solutions is a leading provider of Revenues and Benefits software, with a 25-year history of innovation and excellence. Our software has been trusted by local and central government partners to manage over 17,000 claims and 340,000 changes each year.

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We are committed to delivering high-quality services that meet the evolving needs of our customers. Our Entitlement Services division focuses on providing first-class services to our partners, and we are now seeking a Product Proposition Lead to join our team.

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Job Description

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The successful candidate will be responsible for developing new service offerings that meet market needs, working closely with the Entitlement Services Account Management Team and customer community. This will involve taking a delivery-focused approach to drive projects forward and deliver results.

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Key responsibilities will include:

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  • Developing and implementing new service propositions
  • Working with the Blue Team to streamline existing processes and maximize gross margin and revenue
  • Collaborating with internal stakeholders to develop marketing communications and sales collateral
  • Representing Entitlement Services at internal and external events
  • Building and maintaining relationships with internal and external stakeholders
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Excellent interpersonal, communication, and organizational skills
  • A solid knowledge of local and central government services
  • Strong influencer skills, able to read your audience and take a delivery-focused approach
  • Able to lead and motivate internal project teams, clients, third parties, and other applicable project stakeholders
  • Familiarity with commercial astute practices, able to make considered decisions based on an understanding of the facts and commercial perspective
  • Financial fluency to develop cost models in line with Entitlement Services' costs of delivery
  • Able to develop and execute strategies, implementing robust risk mitigation, control, and evaluation processes
  • Tenacity, able to drive through projects and overcome issues and barriers which may arise
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Benefits

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We offer an excellent benefits package, including:

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  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.
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Salary Information

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The estimated annual salary for this position is £60,000 - £80,000 depending on experience.

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Other Information

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Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

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All offers are subject to satisfactory vetting, references, and occupational health checks.

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Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.



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