Luxury Guest Relations Executive

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Chace People Full time
Duty Manager Job Description

We are seeking a highly skilled Duty Manager to join our team at Chace People. As a key member of our luxury lifestyle and wellness retreat, you will be responsible for ensuring the highest level of service delivery across all operations and initiatives.

Key Responsibilities:

  • Ensure site safety and service quality, addressing guest issues promptly.
  • Lead emergency procedures and overnight shifts as scheduled.
  • Manage staff and resources effectively to maintain a high standard of service.

Salary: £35,000 gross per annum + employee benefits

In this role, you will work closely with the Head of Guest Relations and Head of F&B to drive revenue growth and enhance operational efficiency. You will also be responsible for maintaining accurate records and reporting on performance metrics.

To succeed in this position, you must have excellent communication and leadership skills, as well as the ability to work independently and as part of a team. A strong understanding of Health & Safety policies and procedures is also essential.



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