Guest Experience and Service Delivery Lead
17 hours ago
We are seeking an experienced Duty Manager to join our luxury lifestyle and wellness retreat in Dorset, UK. As a key member of our team, you will be responsible for ensuring exceptional service delivery and creating memorable experiences for our guests.
The successful candidate will have excellent communication skills, a passion for delivering top-tier guest experiences, and the ability to work independently as part of a team.
About the RoleThis is a full-time, permanent position with a competitive salary of £35,000 gross per annum plus employee benefits. The successful candidate will be available to work weekends, evenings, and night shifts as scheduled.
Key Responsibilities:
- Ensure areas are presentable and all data complies with GDPR.
- Conduct incident investigations and update risk assessments as needed.
- Lead vineyard activities and wine tastings.
To succeed in this role, you will need to have excellent communication skills, a strong understanding of health and safety policies, and the ability to work independently as part of a team.
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