Guest Experience Coordinator for Luxury Wellness Retreat

4 days ago


Bournemouth, Bournemouth, United Kingdom Chace People Full time
{"h2":"Front of House/Receptionist Role Overview"}

In this pivotal position, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for guests.

Key Responsibilities:


  1. Greet guests warmly and ensure a professional atmosphere.
  2. Efficiently process guest check-ins and check-outs, verifying booking details and issuing room keys.
  3. Manage reservations, cancellations, and room changes using hotel management software.
  4. Address guest inquiries and comments with the highest level of professionalism.
  5. Collaborate with department heads to maintain site safety and adhere to standard operating procedures.
  6. Support emergency action procedures, including First Aid and evacuation protocols.
  7. Ensure compliance with GDPR in all guest interactions and internal operations.


Requirements:


  • Minimum of 12 months experience in a guest relations role within luxury hotels or resorts.
  • Proven experience in managing guest interactions and enhancing the overall guest experience, particularly for ultra-high-net-worth clients.
  • Strong leadership and communication skills, with the ability to train and guide team members.
  • Flexibility and availability for weekend, evening, and holiday shifts.


About Chace People:

At Chace People, we seek dedicated professionals who excel at delivering top-tier guest experiences in a luxury setting. If you're driven to uphold the highest standards of service and are passionate about building strong relationships, we'd love to hear from you.

  • Bournemouth, Bournemouth, United Kingdom Chace People Full time

    Job OverviewWe are seeking a highly skilled Front of House/Receptionist to join our luxury wellness retreat in West Dorset.This critical role involves creating a positive first impression for guests and ensuring a smooth and enjoyable experience from arrival to departure.Key Responsibilities:Greet guests as they arrive, maintaining a friendly and...


  • Bournemouth, Bournemouth, United Kingdom Chace People Full time £30,000 - £35,000

    Job Title: Luxury Lifestyle and Wellness Retreat Wine Service ExpertJob Summary: We are seeking a highly skilled Wine Service Expert to join our client's luxury lifestyle and wellness retreat as part of the pre-opening F&B Service Team.Key Responsibilities:* Lead hospitality services to achieve market-leading standards across food and beverage, emphasizing...


  • Bournemouth, Bournemouth, United Kingdom Chace People Full time

    Job Title: Wine and Fine Dining Service Expert for Luxury Wellness RetreatJob Overview:The Chace People Team is seeking a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the pre-opening F&B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality...


  • Bournemouth, Bournemouth, United Kingdom Chace People Full time

    Job Overview:The Chace People Team is seeking a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team. This role reports to the F&B Manager and is responsible for supporting the hospitality team, ensuring market-leading standards, and exceeding guest expectations, particularly in food and...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Office Guest Experience Lead to join our team at The Bournemouth Highcliff Marriott Hotel.About UsThe Bournemouth Highcliff Marriott Hotel is a refreshing retreat along England's beautiful coast. We have recently undergone a full refurbishment, offering a luxurious experience for our...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    **About Us**The Bournemouth Highcliff Marriott Hotel, located on the beachfront, has undergone a full refurbishment and offers a refreshing retreat along England's beautiful coast.We believe in creating a better work-life balance and overall well-being at work. Our benefits include:28 days holiday per yearPension schemeIncentivesRecognition SchemeEmployee...


  • Bournemouth, Bournemouth, United Kingdom Chace People Full time

    Job OverviewThe Chace People Team is seeking a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team. This role reports to the F&B Manager and is responsible for supporting the hospitality team in delivering exceptional F&B experiences.Main ResponsibilitiesCollaborate with the Service Team to...


  • Bournemouth, Bournemouth, United Kingdom Louma Farm and Retreat Full time

    Job OpportunityLouma Farm and Retreat is a unique destination offering an exceptional living experience amidst breathtaking surroundings.We are seeking an experienced Supply Chain Coordinator to join our team in Dorset, UK.Salary: £35,000 - £40,000 per annumJob Description:The successful candidate will be responsible for managing inventory levels,...


  • Bournemouth, Bournemouth, United Kingdom Chace People Full time

    Job OverviewThe Chace People Team is seeking an accomplished Head Housekeeper to join their luxury lifestyle and wellness retreat. This is an exceptional opportunity to elevate your career to the next level by overseeing housekeeping services and ensuring a pristine environment for guests.Key ResponsibilitiesSpearhead housekeeping operations, adhering to...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    Company OverviewThe Bournemouth Highcliff Marriott Hotel, a refreshing retreat along England's beautiful coast, has recently undergone a full refurbishment. Edging the beachfront, this hotel offers an exceptional experience for its guests.


  • Bournemouth, Bournemouth, United Kingdom Ski In Luxury and Ultimate Luxury Chalets Full time

    Ski In Luxury and Ultimate Luxury Chalets Job DescriptionWe are a family-run, online luxury travel agency encompassing 4 brands. Our largest brand, Ski In Luxury, is renowned for being the best luxury ski chalet agency worldwide.As a key member of our sales team, you will be responsible for guiding clients on their holiday search, advising the best ski...


  • Bournemouth, Bournemouth, United Kingdom The Nici Full time

    The Nici is an exciting new hotel concept in the UK, recognized for its exceptional hospitality and vibrant working environment. Our team thrives in a fun, inclusive, and welcoming atmosphere, where you can build your career in a dynamic setting.As a Luxury Hotel Reservation Coordinator, you will be the first point of contact for guests booking rooms,...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    ​POSITION SUMMARYLocated along England's beautiful coastline, The Bournemouth Highcliff Marriott Hotel offers an unforgettable retreat experience. As a key member of our team, you will be responsible for delivering exceptional guest experiences that exceed expectations.​Rewards for work, benefits for your lifestyleWe are committed to providing a better...


  • Bournemouth, Bournemouth, United Kingdom Marriott International Full time

    About UsThe Bournemouth Highcliff Marriott Hotel is a refreshing retreat along England's beautiful coast, edging the beachfront and recently refurbished. We pride ourselves on offering a unique guest experience that is memorable and personalized.Job SummaryWe are seeking a Guest Experience Expert/Front Office to join our team in this maternity cover role for...


  • Bournemouth, Bournemouth, United Kingdom Harbour Hotels Full time

    Embark on a rewarding career as a Senior Events Coordinator at Harbour Hotels, where you will play a pivotal role in driving the growth of our events and accommodation business.As a key member of our team, you will be responsible for selling our luxury venues to clients, both locally and nationally. Your exceptional sales skills, paired with your ability to...

  • Duty Manager

    4 weeks ago


    Bournemouth, Bournemouth, United Kingdom Chace People Full time

    Job SummaryChace People is seeking a highly skilled Duty Manager to join their luxury lifestyle and wellness retreat team. As a key member of the operations team, you will be responsible for ensuring the highest level of service by performing Duty Manager shifts as needed.Key Responsibilities:Finance & GovernanceFinancial Management: Adhere to financial...


  • Bournemouth, Bournemouth, United Kingdom The Nici Full time

    The Nici Hotel Bournemouth is a newly refurbished beach club meets spa resort that embodies the epitome of luxury and exceptional service.Situated on the picturesque South Coast, our hotel boasts 92 luxurious bedrooms, many with breathtaking sea views, garden hot tub suites, a vibrant South Beach Restaurant & Bar, an outdoor terrace, and an indoor cinema, as...

  • Luxury Spa Therapist

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Course Full time

    About UsMoss SpaA renowned spa within the Sudima Christchurch City complex, Moss Spa offers an oasis of tranquility for those seeking relaxation and rejuvenation. We are committed to providing exceptional spa experiences, expertly crafted to soothe the mind, body, and soul.Job RoleJob Title:Luxury Spa TherapistResponsibilities:Deliver high-quality spa...


  • Bournemouth, Bournemouth, United Kingdom The Nici Full time

    The Nici Hotel BournemouthA renowned hospitality establishment, The Nici Hotel Bournemouth, is seeking a highly skilled Relaxation and Wellness Expert to join its team.Located on the South Coast, this luxury hotel boasts 92 luxurious bedrooms, many with breathtaking sea views, garden hot tub suites, a vibrant South Beach Restaurant & Bar, outdoor terrace,...


  • Bournemouth, Bournemouth, United Kingdom Rituals Full time

    About the RoleWe are seeking a highly motivated and customer-focused Luxury Customer Experience Consultant to join our store team. As a key member of our sales team, you will engage directly with customers, listen to their needs, and provide personalized recommendations to ensure a memorable customer experience.Key ResponsibilitiesYou will be responsible...