Guest Experience Coordinator for Luxury Wellness Retreat
4 days ago
In this pivotal position, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for guests.
Key Responsibilities:
- Greet guests warmly and ensure a professional atmosphere.
- Efficiently process guest check-ins and check-outs, verifying booking details and issuing room keys.
- Manage reservations, cancellations, and room changes using hotel management software.
- Address guest inquiries and comments with the highest level of professionalism.
- Collaborate with department heads to maintain site safety and adhere to standard operating procedures.
- Support emergency action procedures, including First Aid and evacuation protocols.
- Ensure compliance with GDPR in all guest interactions and internal operations.
Requirements:
- Minimum of 12 months experience in a guest relations role within luxury hotels or resorts.
- Proven experience in managing guest interactions and enhancing the overall guest experience, particularly for ultra-high-net-worth clients.
- Strong leadership and communication skills, with the ability to train and guide team members.
- Flexibility and availability for weekend, evening, and holiday shifts.
About Chace People:
At Chace People, we seek dedicated professionals who excel at delivering top-tier guest experiences in a luxury setting. If you're driven to uphold the highest standards of service and are passionate about building strong relationships, we'd love to hear from you.
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