Guest Experience Champion

6 days ago


Bournemouth, Bournemouth, United Kingdom Marriott International Full time

Job Description:

As a Guest Experience Champion at Marriott International, you will play a critical role in delivering exceptional guest experiences and driving business results. Your responsibilities will include:

  • Providing warm and welcoming service to guests, responding to their needs, and resolving any issues promptly.
  • Processing guest check-ins and check-outs efficiently, using technology to streamline operations.
  • Coordinating with colleagues to ensure seamless service delivery and maintaining high standards of quality.
  • Staying up-to-date with hotel facilities, services, and promotions to provide expert recommendations to guests.
  • Maintaining confidentiality and protecting company assets, adhering to company policies and procedures.

Requirements:

  • High school diploma or equivalent required; degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and familiarity with hotel software
  • Previous experience in hospitality or customer-facing roles an asset

Salary: $42,500 - $58,000 per year, depending on experience



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