Guest Experience Champion
6 days ago
Job Description:
As a Guest Experience Champion at Marriott International, you will play a critical role in delivering exceptional guest experiences and driving business results. Your responsibilities will include:
- Providing warm and welcoming service to guests, responding to their needs, and resolving any issues promptly.
- Processing guest check-ins and check-outs efficiently, using technology to streamline operations.
- Coordinating with colleagues to ensure seamless service delivery and maintaining high standards of quality.
- Staying up-to-date with hotel facilities, services, and promotions to provide expert recommendations to guests.
- Maintaining confidentiality and protecting company assets, adhering to company policies and procedures.
Requirements:
- High school diploma or equivalent required; degree preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Basic computer skills and familiarity with hotel software
- Previous experience in hospitality or customer-facing roles an asset
Salary: $42,500 - $58,000 per year, depending on experience
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