Luxury Retreat Operations Manager

17 hours ago


Bournemouth, Bournemouth, United Kingdom Chace People Full time
Job Description

We are looking for an experienced Duty Manager to join our luxury lifestyle and wellness retreat in Dorset, UK. As a key member of our team, you will be responsible for delivering exceptional service experiences for our guests.

The successful candidate will have excellent communication skills, a passion for delivering top-tier guest experiences, and the ability to work independently as part of a team.

About the Position

This is a full-time, permanent position with a competitive salary of £35,000 gross per annum plus employee benefits. The successful candidate will be available to work weekends, evenings, and night shifts as scheduled.

Key Responsibilities:

  • Support the Head of Guest Relations and Head of F&B in creating a market-leading operation.
  • Maintain guest relations facilities and CRM system for optimal service.
  • Act as the main point of contact for guest issues and feedback.
Qualifications

To succeed in this role, you will need to have excellent communication skills, a strong understanding of health and safety policies, and the ability to work independently as part of a team.



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