Desk-Based Incident Manager

3 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time
About the Job

Hamilton Barnes Associates Limited is seeking a skilled Desk-Based Incident Manager to join our team. This role offers the opportunity to work with us as a key member of our team, providing exceptional service to our customers.

The successful candidate will be responsible for managing incident coordination and resource allocation from field engineers, ensuring efficient and high-quality service delivery. Key responsibilities include:

  • Managing incident allocation and resolution
  • Coordinating logistics and field engineering resources
  • Communicating with customers regarding incident updates
  • Utilising IT systems and tools to facilitate efficient service delivery

Key Skills

The ideal candidate will possess strong IT skills, including networking knowledge, with the ability to use various in-house call management systems and tools. Additionally, they should have:

  • Excellent organisational skills, with the ability to prioritise tasks effectively
  • Prior experience in an administrative, office-based, or call centre role (preferred)
  • Strong customer service skills, with the ability to handle inquiries professionally and provide effective solutions
  • Excellent PC and telephone communication skills to ensure clear, professional interactions with customers and team members
  • Ability to remain calm and maintain a clear thought process under pressure, enabling effective problem-solving

What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

  • A competitive salary of £26,500 per annum
  • 40 hour work week
  • Bupa private healthcare
  • Pension scheme
  • 22 days plus bank holidays
  • IT Equipment Provided for remote support


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