Customer Service Coordinator

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join Hamilton Barnes Associates Limited. As a key member of our team, you will be responsible for managing incident coordination and resource allocation from field engineers.

This role involves effective allocation and management of incidents to field engineers, ensuring efficient and high-quality service delivery. The successful candidate will be able to:

  • Report into the Support Desk Manager on a day-to-day basis
  • Effectively allocate and manage incidents to field engineers
  • Use logistical and field engineering resources efficiently
  • Maintain customer awareness and progress updates on nominated incidents
  • Manage workload effectively using high-level organisation skills
  • Adapt to existing working processes with flexibility

Requirements

The ideal candidate will possess strong IT skills, including networking knowledge, with the ability to use various in-house call management systems and tools. They should also have:

  • Proven ability to manage multiple tasks and priorities at once, demonstrating excellent organisational skills
  • Prior experience in an administrative, office-based, or call centre role (preferred)
  • Customer service experience with the capability to handle inquiries professionally and provide effective solutions
  • Excellent PC and telephone communication skills to ensure clear, professional interactions with customers and team members
  • Ability to remain calm and maintain a clear thought process under pressure, enabling effective problem-solving
  • A full UK driving licence to support any field-based or on-site responsibilities

Benefits

The successful candidate will enjoy a range of benefits, including:

  • A competitive salary of £26,500 per annum
  • 40 hour work week
  • Bupa private healthcare
  • Pension scheme
  • 22 days plus bank holidays
  • IT Equipment Provided for remote support


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