Customer Service Assistant

1 day ago


Hemel Hempstead, Hertfordshire, United Kingdom Gold Care Homes Full time
About Our Opportunity

We are seeking a skilled and dedicated individual to join our team as a Customer Service Assistant - Residential at Gold Care Homes. This exciting opportunity will see you provide exceptional customer service, manage administrative tasks, and support the Home Manager in delivering corporate objectives.

Key Responsibilities:

  • Provide excellent customer service through general reception duties, taking calls, transferring to departments, and greeting visitors.
  • Assist with correspondence, telephone enquiries, and reception duties, as well as preparation of timesheets and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
  • Offer accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure corporate standards are met, maintaining confidentiality at all times.
  • Support the Home Manager and Deputy Manager in delivering corporate/strategic objectives and administration tasks, including diary management, preparation, and coordination of meetings.
  • Celebrate the diversity of our team by coordinating the duty rota and liaising with Bank and Agency staff when required.
  • Maintain records of all relevant residents' documentation, including financial contracts, monthly invoice requests and payments, pocket money cash records, and sundry invoices.
  • Build strong relationships with clients (or next of kin) by providing all financial invoicing and information, liaising where necessary to resolve queries and corrections, and following up on unpaid invoices.
  • Ensure seamless operations by processing Social Services Assessment forms, invoicing, and liaising with Social Services' Finance department, chasing late payments.
  • Stay organised by preparing and submitting data relating to petty cash and wages totals monthly.
  • Oversee supplier relations by matching supplier invoices/delivery notes, obtaining authorisation to pay, and referring to home manager where problems exist.
  • Demonstrate excellent communication skills by providing an efficient telephone and reception service to the general public and relatives/visitors.
  • Maintain confidentiality at all times and attend training courses and sessions as required.

Benefits and Salary:

  • A competitive salary of £24,000 per annum.
  • An Employee Assistance Programme for your wellbeing.
  • Perkbox offering discounts and rewards.
  • Employee of the Month recognition for outstanding contributions.
  • Long-term service awards for dedication and loyalty.
  • A Blue Light Card for exclusive benefits.
  • Ongoing Professional Development opportunities to enhance your skills.
  • A Refer a Friend programme for rewarding referrals.


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