Customer Support Associate

3 days ago

London, Greater London, United Kingdom Swissquote Full time

About Swissquote

We are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secured digital platforms.

Job Description

The Customer Support Associate will provide a professional and effective service to Swissquote customers, handling information requests and issues resolution in a prompt and professional manner.

Key Responsibilities:

  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
  • Support clients with technical and troubleshooting issues via remote support and one-to-one sessions.
  • Assist with the opening of client accounts, amending and maintaining client records to ensure accuracy.
  • Deal with complaints of varying nature promptly and effectively.
  • Help and support customers in understanding terms, conditions, and procedures.
  • Liaise with all departments to resolve issues, coordinating communication internally and externally.

Requirements

  • Previous experience in a customer-related/support function for a minimum of 1 year.
  • Knowledge and experience of financial markets is a plus.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Experience using MT4/MT5 platforms is a plus.
  • Excellent English and Italian, both written and spoken.
  • Excellent telephone manner, interpersonal skills.
  • Very well organized with good time management skills.
  • Able to take proactive action when necessary.
  • Pays attention to detail.
  • A resilient, enthusiastic, and self-motivated individual.

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