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Customer Support Associate

2 months ago

London, Greater London, United Kingdom DA Financial Trading Recruitment Full time

Job Summary:

DA Financial Trading Recruitment is seeking a highly skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a prompt and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Provide technical support and troubleshooting assistance to clients via remote support and one-to-one sessions.
  • Assist with the opening and maintenance of client accounts, ensuring accurate records are kept.
  • Deal with customer complaints and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve issues and improve customer satisfaction.
  • Develop and maintain a thorough understanding of our company's products and services.

Requirements:

  • Previous experience in a customer-facing role, preferably in the financial services industry.
  • Fluent Italian language skills, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of financial markets and trading platforms is a plus.