Customer Support Associate

2 weeks ago

London, Greater London, United Kingdom flatfair Full time

About the Role

We are seeking a skilled Customer Support Associate to join our team at Flatfair. As a key member of our Customer Support team, you will play a vital role in ensuring our customers receive the best possible experience.

Key Responsibilities

  • Respond to customer inquiries via email, live chat, and phone
  • Proactively contact customers to resolve issues and improve their experience
  • Support the end-of-tenancy process by validating charges and documenting next steps
  • Develop expertise in our processes and workflows
  • Collaborate with other departments to ensure seamless customer service

About You

We are looking for a self-motivated individual with a passion for delivering exceptional customer service. You will have previous experience in a customer-facing role and be comfortable navigating various systems and processes.

What We Offer

  • A competitive starting salary of £25,000
  • 10% annual bonus
  • 25 days annual leave plus an extra day for every year you're part of the team
  • Stock options and a share of the business
  • £1,500 personal development budget
  • Monthly wellbeing allowance and weekly wellness hour
  • Private medical insurance with Vitality
  • Regular socials, team activities, and workshops

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