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Implementation Support Associate
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Implementation Support Associate
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London, Greater London, United Kingdom Blink - The Employee App Full timeAbout the RoleWe are seeking a highly skilled Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our implementation team, you will play a critical role in ensuring our customers receive exceptional support and guidance as they onboard our platform.Key ResponsibilitiesProvide top-notch support to customers during...
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London, Greater London, United Kingdom Blink - The Employee App Full timeAbout the RoleWe are seeking a highly skilled Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our implementation team, you will play a critical role in ensuring our customers receive exceptional support and guidance as they roll out our super-app to their workforce.Key ResponsibilitiesCustomer Support:...
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London, Greater London, United Kingdom Blink - The Employee App Full timeAbout the RoleWe are seeking a highly skilled Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our implementation team, you will play a critical role in ensuring our customers receive exceptional support and guidance as they roll out our super-app to their workforce.Key ResponsibilitiesCustomer Support:...
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London, Greater London, United Kingdom Blink - The Employee App Full timeAbout the RoleWe are seeking a highly skilled Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our implementation team, you will play a critical role in ensuring our customers receive exceptional support and guidance as they roll out our super-app to their workforce.Key ResponsibilitiesCustomer Support:...
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Implementation Support Associate
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London, Greater London, United Kingdom Blink - The Employee App Full timeAbout the RoleWe are seeking a highly skilled Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our implementation team, you will play a critical role in ensuring our customers receive exceptional support and guidance as they roll out our super-app to their workforce.Key ResponsibilitiesCustomer Support:...
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Implementation Support Associate
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London, Greater London, United Kingdom Blink - The Employee App Full timeAbout the RoleWe are seeking a highly skilled Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our implementation team, you will play a critical role in ensuring our customers receive exceptional support and guidance as they roll out our super-app to their workforce.Key ResponsibilitiesCustomer Support:...
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Implementation Support Specialist
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Implementation Support Associate
2 months ago
We are seeking an experienced Implementation Support Associate to join our team at Blink - The Employee App. As a key member of our customer success team, you will play a critical role in ensuring our customers receive exceptional support and achieve their goals with our platform.
Key Responsibilities- Customer Support: Provide timely and effective support to customers through various channels, including email, phone, and in-app support.
- Implementation Support: Collaborate with our implementation team to ensure seamless onboarding and configuration of our platform for new customers.
- Ticket Management: Manage and resolve customer support tickets in a timely and professional manner, escalating complex issues to senior team members as needed.
- Knowledge Base Management: Maintain and update our customer knowledge base to ensure accurate and up-to-date information is available to customers.
- Process Improvement: Identify opportunities to improve our customer support processes and procedures, implementing changes to enhance the overall customer experience.
- Customer Support Experience: Proven experience in providing exceptional customer support in a fast-paced environment.
- Implementation Support: Experience working with customers to implement and configure software solutions.
- Technical Skills: Proficiency in using ticketing software, such as Freshdesk, and experience with cloud-based platforms.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
Blink - The Employee App is a fast-growing company that is passionate about helping organizations connect with their frontline workforce. We are committed to creating an inclusive and diverse culture where our people feel they truly belong. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.