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Customer Experience Associate

2 months ago

London, Greater London, United Kingdom TD Bank Full time
Job Description

Job Title: Customer Experience Associate

Job Summary:

We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at TD Bank. As a Customer Experience Associate, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities:

  • Customer Service: Create an exceptional customer experience with every customer interaction, ensuring that customers feel valued and supported.
  • Financial Transactions: Complete a broad range of financial transactions, including opening new accounts, processing payments, and providing financial advice.
  • Problem-Solving: Identify customer needs and determine solutions to customer problems, escalating non-standard or high-risk transactions as necessary.
  • Product Knowledge: Promote products, advice, services, and banking capabilities to customers, ensuring that they are aware of the full range of financial products and services available.
  • Team Collaboration: Support the achievement of business objectives by working collaboratively with colleagues to achieve sales and service targets.
  • Process Improvement: Participate in process improvement opportunities, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Knowledge and Skills: Develop and maintain a broad knowledge of basic products and services, as well as a working knowledge of financial regulations and policies.
  • Communication: Communicate effectively with customers, colleagues, and management, ensuring that all interactions are professional and courteous.

Requirements:

  • Education: Post-secondary or undergraduate degree in a related field is preferred.
  • Experience: Previous experience in a customer-facing role, preferably in the financial services industry.
  • Skills: Excellent customer service skills, strong communication and problem-solving skills, and a working knowledge of financial products and services.

What We Offer:

As a Customer Experience Associate at TD Bank, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will also be part of a company that is committed to making a positive impact in the communities we serve.