Technical Complaint Resolution Engineer

2 weeks ago


Basingstoke, Hampshire, United Kingdom Biomerieux Full time

At bioMérieux, we are a world leader in the field of in vitro diagnostics. We have been growing as a family-owned company for over 60 years and have developed innovative diagnostics solutions to improve public health.

Job Description

As a Technical Complaint Resolution Engineer, you will report to the Customer Relationship Centre Manager and contribute to a profitable customer service division. Your responsibilities will include:

  • Supporting both internal and external customers as well as members of the Field Service team directly via telephone, email, and other remote support applications.
  • Attending company and departmental meetings as required.
About You

You will need good aptitude in the electronics/engineering fields and have education up to ONC/HNC level in electronic engineering. Good communication, time management, and organisational skills are essential for success in this role.

A passion for delivering excellent Customer Service, along with a continuous improvement mindset, is crucial.

Hybrid working arrangements offer some flexibility in your working environment.

We welcome applicants from all backgrounds and are committed to treating everyone fairly and avoiding discrimination.

Estimated salary: £32,000 - £42,000 per annum.



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