Engineering Services Specialist
5 days ago
Join our dynamic team as an Engineering and Technical Customer Support Engineer, playing a pivotal role in delivering exceptional customer service and driving business growth.
This challenging and varied role offers the opportunity to work with a globally renowned client, specialising in bespoke instrumentation and equipment solutions for the clinical and industrial markets across the UK.
As a key member of our Service Team, you will ensure the ongoing development of customer satisfaction, loyalty, and retention, contributing to a profitable customer service division. Your responsibilities will include:
- Operating as a system expert, supporting internal and external customers via telephone, remote support applications, and on-site visits.
- Providing world-class levels of service, resolving customer enquiries and fault reports through technical complaint handling procedures.
- Maintaining comprehensive documentation associated with repair and maintenance activities.
What You Will Need:
- At least ONC level or above in electronic engineering.
- Exceptional communication skills, organisational abilities, and excellent prioritisation skills.
Our Offer:
A competitive salary of £38,000-£41,000 per annum, depending on experience, plus an exceptional benefits package and opportunities for career development.
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