Financial Collection Specialist

5 hours ago


Dudley, Dudley, United Kingdom Civica UK Ltd Full time

We're Civica, a software provider that delivers critical services worldwide. Over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our finance team in Dudley seeks a Credit Controller to collect revenue and credit owed to the business, ensuring timely payment to reduce bad debt risk and improve cash flow.

The Credit Controller owns their customer portfolio and builds relationships with internal and external stakeholders.

  • Drive cash collections by chasing overdue invoices and payments via telephone and email to meet key performance indicators (KPIs).
  • Maintain detailed records of cash collection activities and conversations, including updating status codes and revising forecast dates for invoices.
  • Prepare monthly customer account statements.
  • Identify accounts for escalation and report risks to collections targets.

Credit control experience is essential, as is the ability to reconcile customer accounts.

Diversity and Inclusion: We value individual differences and offer opportunities for growth and development. Our flexible work environment allows you to work in a hybrid setting with the right tools and technology.



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