Debit Collection Specialist
1 week ago
Credit Controller
Dudley (Hybrid role 2 fixed days in office 3 days home office)
Monday - Friday 8:30-5pm
Salary - £22,986
Rentokil Initial is a leading business service company with a global presence, comprising multiple brands including Rentokil, Initial, and Ambius. Our UK operations cover a range of business services from Pest Control to Property Preservation & Dental & Clinical Waste management.
We are currently recruiting for a Credit Controller to join our established Finance team in Dudley.
Key responsibilities of the Credit Controller will include:
- Maintaining accurate records of Direct debit customers and ensuring collection activity aligns with current processes.
- Ensuring timely and accurate collection activity at all times.
- Improving customer satisfaction measures and internal operational metrics related to customer issues.
- Working independently with minimal supervision.
- Managing a high-volume workload and taking on ad-hoc projects to support the department.
- Resolving customer-related issues and complaints in a timely manner.
- Assisting in the development and dissemination of debt information, investigating and escalating outstanding customer queries through the Credit Control function.
- Producing month-end reports, KPI reports, and ad-hoc reports as required.
- Escalating non-standard processes.
Requirements
To be considered for the Credit Controller position, you will ideally have:
- Previous experience working in a finance environment, with a strong understanding of accounts and financial reports.
- Previous experience working in collections.
- Ability to maintain high accuracy while meeting deadlines.
- A 'can-do' attitude and passion for delivering results.
- Customer service experience.
- Problem-solving skills.
- Willingness to learn and develop.
Benefits
We offer a competitive salary package, including a monthly bonus scheme, Rentokil Rewards, and a salary grading system linked to performance.
Our Finance team is diverse, and most of our Credit Controllers have previously worked in finance, payroll, or administrative roles. For more information on Rentokil Initial, please visit our website.
Rentokil Initial is an equal opportunities employer, committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy.
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