Senior Collection Specialist
3 weeks ago
Credit Controller
Location: Dudley
Job Type: Full-time
Hours: Monday - Friday 8:30-5pm
Salary: £22,986
Rentokil Initial is a leading business service company with a global presence. Our UK operations cover a range of services including Pest Control, Washroom Hygiene, and Property Preservation.
We are currently recruiting for a Credit Controller to join our Finance team in Dudley.
Key Responsibilities:
- Maintain accurate records of Direct debit customers and ensure collection activity aligns with current processes
- Ensure collection activity is accurate and up-to-date at all times
- Improve customer satisfaction and internal operational measures by addressing customer issues promptly
- Work independently with minimal supervision and manage a high workload
- Manage issues in a timely manner and resolve customer-related complaints
- Assist in developing and disseminating debt information and investigate outstanding customer queries
- Contribute to the production of month-end reports and KPI reports
- Evaluate non-standard processes and escalate as necessary
Requirements:
- Previous experience in a finance environment with numeracy skills and ability to interpret complex accounts and financial reports
- Previous collections experience
- Ability to maintain accuracy while meeting deadlines
- Passion for delivering high-quality results and a "can do" attitude
- Customer service experience
- Problem-solving skills
- Willingness to learn and develop skills
Benefits:
We offer a competitive salary package, monthly bonus scheme, Rentokil Rewards, and a range of other benefits.
Our Finance team is committed to creating a diverse and inclusive work environment. To find out more, visit our website.
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