Senior Collection Specialist

3 weeks ago


Dudley, Dudley, United Kingdom Rentokil Initial Full time

Credit Controller

Location: Dudley

Job Type: Full-time

Hours: Monday - Friday 8:30-5pm

Salary: £22,986

Rentokil Initial is a leading business service company with a global presence. Our UK operations cover a range of services including Pest Control, Washroom Hygiene, and Property Preservation.

We are currently recruiting for a Credit Controller to join our Finance team in Dudley.

Key Responsibilities:

  1. Maintain accurate records of Direct debit customers and ensure collection activity aligns with current processes
  2. Ensure collection activity is accurate and up-to-date at all times
  3. Improve customer satisfaction and internal operational measures by addressing customer issues promptly
  4. Work independently with minimal supervision and manage a high workload
  5. Manage issues in a timely manner and resolve customer-related complaints
  6. Assist in developing and disseminating debt information and investigate outstanding customer queries
  7. Contribute to the production of month-end reports and KPI reports
  8. Evaluate non-standard processes and escalate as necessary

Requirements:

  1. Previous experience in a finance environment with numeracy skills and ability to interpret complex accounts and financial reports
  2. Previous collections experience
  3. Ability to maintain accuracy while meeting deadlines
  4. Passion for delivering high-quality results and a "can do" attitude
  5. Customer service experience
  6. Problem-solving skills
  7. Willingness to learn and develop skills

Benefits:

We offer a competitive salary package, monthly bonus scheme, Rentokil Rewards, and a range of other benefits.

Our Finance team is committed to creating a diverse and inclusive work environment. To find out more, visit our website.



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