Revenue Collection Specialist

3 weeks ago


Dudley, Dudley, United Kingdom Civica UK Ltd Full time

About the Role:

Civica UK Ltd is seeking a skilled Revenue Collection Specialist to join their Central finance team based in Dudley. As a Revenue Collection Specialist, you will be responsible for the collection of revenue and credit owed to the business, ensuring timely payment to reduce the risk of bad debt and improve cash flow.

Key Responsibilities:

  • Drive cash collections through chasing overdue invoices and payment via telephone and email to meet current key performance indicators (KPIs).
  • Manage internal and external debt payment questions and enquiries.
  • Take ownership of customer queries, track and manage process through to resolution.
  • Ensure payments are on track to be paid within the agreed terms.
  • Maintain detailed records of cash collection activities and conversations including updating status code and revising the forecast date of invoices.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Prepare monthly customer account statements.
  • Identify accounts for escalation and report risk to collections target.
  • Ensure invoices are uploaded to customer portals.

Requirements:

  • Credit control experience.
  • Strong written and verbal communication skills.
  • Ability to reconcile customer accounts.
  • Good negotiation skills.
  • High attention to detail.
  • Ability to prioritise a heavy workload.
  • Good analytical skills.
  • Target driven.

Benefits:

Civica UK Ltd offers a range of benefits to support the well-being and career growth of their employees. These include:

  • Diversity & Inclusion: Civica UK Ltd is committed to creating an inclusive and safe environment for all employees.
  • Focus on Learning: Civica UK Ltd provides opportunities for employees to grow and develop their skills.
  • Giving Culture: Civica UK Ltd encourages employees to give back to their communities through volunteering opportunities.
  • Flexible Work: Civica UK Ltd offers flexible working arrangements to support work-life balance.


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