Aftersales Support Expert
2 days ago
">
We are seeking an experienced Aftersales Support Expert to join our team at GenTech Recruitment in Newry. The successful candidate will have prior experience with customer service and excellent communication skills.
">Job Overview:
The Aftersales Support Expert will be responsible for providing a responsive, efficient and cost-effective service to customers by addressing customer complaints and issues promptly and effectively.
">Main Responsibilities:
- Address customer complaints and issues promptly and effectively.
- Provide excellent customer service to meet or exceed customer expectations.
- Work collaboratively with other departments to resolve customer queries and issues.
- Develop and implement strategies to improve customer satisfaction and loyalty.
">Requirements:
The ideal candidate will possess:
- Prior experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and prioritize tasks effectively.
- Knowledge of sales order processing systems and procedures.
">Salary:
£27,000 - £29,000 (DOE)
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