Permanent Customer Support Representative
2 days ago
Aftersales Advisor Role Summary
Gen Tech Recruitment seeks a talented professional to fill the position of Aftersales Advisor, focusing on delivering superior customer service, ensuring operational efficiency, and building lasting customer relationships.
Main Job Responsibilities- Timely response to customer inquiries regarding service, repair, and spare part needs.
- Sustainable communication regarding price quotes, lead times, and additional details.
- Entrusting accurate and punctual entries of parts and warranty sales orders into our computerized platform.
- Fostering collaborative efforts between departments to address customer and dealer concerns.
- Streamlining order processing from receipt to despatch, including arranging transportation and managing payments for non-credit customers.
- Assigning tasks to field engineers and verifying their completion.
- Navigating customer payments for non-credit customers.
- Partnering with the Production Team to source replacement parts for outdated products, coordinating with customers on production timelines, shipping schedules, and availability.
- Developing and nurturing lasting customer relationships.
- Engaging in periodic customer satisfaction assessments to measure performance and pinpoint opportunities for growth.
- Swift and effective resolution of customer grievances and complaints.
- Prior experience with computerized Sales Order Processing Systems.
- Ability to collaborate effectively within a team environment.
- Proficiency in using Microsoft Office applications.
- Demonstrated organizational prowess, attention to detail, and capacity for multitasking.
£27,000 - £29,000 (DOE)
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