Permanent Customer Support Representative

2 days ago


Newry, United Kingdom Gen Tech Recruitment Full time

Aftersales Advisor Role Summary

Gen Tech Recruitment seeks a talented professional to fill the position of Aftersales Advisor, focusing on delivering superior customer service, ensuring operational efficiency, and building lasting customer relationships.

Main Job Responsibilities
  • Timely response to customer inquiries regarding service, repair, and spare part needs.
  • Sustainable communication regarding price quotes, lead times, and additional details.
  • Entrusting accurate and punctual entries of parts and warranty sales orders into our computerized platform.
  • Fostering collaborative efforts between departments to address customer and dealer concerns.
  • Streamlining order processing from receipt to despatch, including arranging transportation and managing payments for non-credit customers.
  • Assigning tasks to field engineers and verifying their completion.
  • Navigating customer payments for non-credit customers.
  • Partnering with the Production Team to source replacement parts for outdated products, coordinating with customers on production timelines, shipping schedules, and availability.
  • Developing and nurturing lasting customer relationships.
  • Engaging in periodic customer satisfaction assessments to measure performance and pinpoint opportunities for growth.
  • Swift and effective resolution of customer grievances and complaints.
Key Requirements
  • Prior experience with computerized Sales Order Processing Systems.
  • Ability to collaborate effectively within a team environment.
  • Proficiency in using Microsoft Office applications.
  • Demonstrated organizational prowess, attention to detail, and capacity for multitasking.
Package and Salary Details

£27,000 - £29,000 (DOE)



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