Customer Experience Associate
20 hours ago
Job Overview
This permanent role at Gen Tech Recruitment requires an experienced professional to excel as an Aftersales Advisor, providing top-notch customer support while maintaining operational efficiency.
Main Duties- Responding to customer queries on services, repairs, and spare parts in a prompt and efficient manner.
- Establishing effective communication channels with customers regarding price quotes, lead times, and other relevant information.
- Accurately and timely entering parts and warranty sales orders into our computerized system.
- Liaising with various departments to resolve common customer and dealer issues.
- Coordinating order processing from receipt to despatch, including booking transport and managing payments for non-credit customers.
- Issuing job instructions to field engineers and monitoring task completion.
- Facilitating customer payments for non-credit customers.
- Collaborating with the Production Team to source replacement parts for legacy products, coordinating with customers on lead times, delivery schedules, and product availability.
- Maintaining strong, lasting customer relationships.
- Implementing customer satisfaction surveys to gauge performance and identify areas for improvement.
- Efficiently addressing and resolving customer complaints and concerns.
- Proven experience working with computerized Sales Order Processing Systems.
- Excellent teamwork and communication skills.
- Proficiency in Microsoft Office applications.
- Strong organizational and time management abilities, with attention to detail and multitasking expertise.
£27,000 - £29,000 (DOE)
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