Customer Experience Associate

20 hours ago


Newry, United Kingdom Gen Tech Recruitment Full time

Job Overview

This permanent role at Gen Tech Recruitment requires an experienced professional to excel as an Aftersales Advisor, providing top-notch customer support while maintaining operational efficiency.

Main Duties
  1. Responding to customer queries on services, repairs, and spare parts in a prompt and efficient manner.
  2. Establishing effective communication channels with customers regarding price quotes, lead times, and other relevant information.
  3. Accurately and timely entering parts and warranty sales orders into our computerized system.
  4. Liaising with various departments to resolve common customer and dealer issues.
  5. Coordinating order processing from receipt to despatch, including booking transport and managing payments for non-credit customers.
  6. Issuing job instructions to field engineers and monitoring task completion.
  7. Facilitating customer payments for non-credit customers.
  8. Collaborating with the Production Team to source replacement parts for legacy products, coordinating with customers on lead times, delivery schedules, and product availability.
  9. Maintaining strong, lasting customer relationships.
  10. Implementing customer satisfaction surveys to gauge performance and identify areas for improvement.
  11. Efficiently addressing and resolving customer complaints and concerns.
Essential Skills and Qualifications
  • Proven experience working with computerized Sales Order Processing Systems.
  • Excellent teamwork and communication skills.
  • Proficiency in Microsoft Office applications.
  • Strong organizational and time management abilities, with attention to detail and multitasking expertise.
Salary and Benefits

£27,000 - £29,000 (DOE)



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