Customer Experience Professional

3 days ago


Newry, United Kingdom Gen Tech Recruitment Full time

As a Customer Experience Professional with Gen Tech Recruitment, you will play a vital role in delivering exceptional customer service and support in the aftersales department. Located in Newry, this opportunity offers a unique blend of challenge and reward, as you work closely with customers, dealers, and internal stakeholders to resolve complex issues and exceed expectations.

About the Role:
  • You will be responsible for responding to customer inquiries, ensuring effective communication, and maintaining strong relationships with customers and dealers
  • Your tasks will include entering accurate and timely data into computerized sales order processing systems and working collaboratively with cross-functional teams to resolve common problems and provide solutions
  • You will process orders from start to finish, including booking transport and invoicing, and facilitate customer payment for non-credit customers

The ideal candidate will possess strong IT skills, particularly in Microsoft Office applications, and excellent collaboration and organizational abilities. A keen eye for detail and ability to manage multiple tasks simultaneously are also essential. With an estimated annual salary of £29,000, this role offers a competitive compensation package that reflects the company's commitment to employee satisfaction.



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