Customer Service Representative
1 day ago
Overview of Our Personal Banking Team
We are Northern Ireland's leading bank, and our multi award-winning Personal Banking team is looking for a Customer Service Adviser. We pride ourselves on delivering outstanding customer service, being passionate about giving back to our communities through volunteering, and supporting local sporting talent.
Job Description: Customer Service Adviser
We handle customers' day-to-day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, and deliver that outstanding customer service we're famous for.
Key Responsibilities:
- Provide exceptional customer service across various channels
- Assist with customers' digital inquiries and resolve issues
- Open new accounts and provide product information
- Manage customer meetings and maintain relationships
- Maintain accurate records and adhere to regulatory requirements
Requirements:
To be successful in this role, you'll need excellent communication skills, a passion for customer service, and experience working within a team environment. You should also be comfortable using technology and have basic computer skills.
Benefits:
We offer an attractive range of benefits, including:
- An estimated salary of £22,000 per annum
- 32 days' leave per year (including 22 days' annual leave and 10 paid bank holidays)
- A comprehensive training program to ensure your success in the role
- The opportunity to work in a dynamic and supportive team environment
- A range of flexible benefits to suit your needs
About Us:
We're proud to be an equal opportunities employer, welcoming applications from all suitably qualified candidates regardless of their background. Our goal is to create a diverse and inclusive workplace where everyone can thrive.
How to Apply:
If you're passionate about delivering exceptional customer service and want to join a dynamic team, please submit your application, ensuring you include enough detail to demonstrate how you meet our criteria.
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