Customer Service Representative

1 day ago


Newry, United Kingdom Danske Bank Full time

Overview of Our Personal Banking Team


We are Northern Ireland's leading bank, and our multi award-winning Personal Banking team is looking for a Customer Service Adviser. We pride ourselves on delivering outstanding customer service, being passionate about giving back to our communities through volunteering, and supporting local sporting talent.


Job Description: Customer Service Adviser


We handle customers' day-to-day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, and deliver that outstanding customer service we're famous for.


Key Responsibilities:



  • Provide exceptional customer service across various channels
  • Assist with customers' digital inquiries and resolve issues
  • Open new accounts and provide product information
  • Manage customer meetings and maintain relationships
  • Maintain accurate records and adhere to regulatory requirements

Requirements:


To be successful in this role, you'll need excellent communication skills, a passion for customer service, and experience working within a team environment. You should also be comfortable using technology and have basic computer skills.


Benefits:


We offer an attractive range of benefits, including:



  • An estimated salary of £22,000 per annum
  • 32 days' leave per year (including 22 days' annual leave and 10 paid bank holidays)
  • A comprehensive training program to ensure your success in the role
  • The opportunity to work in a dynamic and supportive team environment
  • A range of flexible benefits to suit your needs

About Us:


We're proud to be an equal opportunities employer, welcoming applications from all suitably qualified candidates regardless of their background. Our goal is to create a diverse and inclusive workplace where everyone can thrive.


How to Apply:


If you're passionate about delivering exceptional customer service and want to join a dynamic team, please submit your application, ensuring you include enough detail to demonstrate how you meet our criteria.



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