After Sales Support Team Member
3 weeks ago
Job Description
As a skilled Sales Order Processing Coordinator at GenTech Recruitment, you will form a vital part of our aftersales team. Your primary focus will be on providing excellent customer service while ensuring the efficient processing of sales orders.
Your key responsibilities will include:
- Responding promptly to customer inquiries related to service, repairs, and spare parts
- Communicating effectively regarding price quotes, lead times, and other relevant information
- Entering parts and warranty sales orders accurately into our computerised sales order processing system
- Collaborating with colleagues to resolve customer issues and improve services
- Celebrating customer satisfaction through surveys and feedback
- Addressing and resolving customer complaints and issues efficiently
Requirements
To succeed in this role, you will need:
- Prior experience working with a computerised Sales Order Processing System
- Strong collaboration skills, with the ability to work well within a team environment
- Proficiency in Microsoft Office applications
- Excellent organisational abilities, with a keen eye for detail and the capacity to manage multiple tasks simultaneously
Salary and Benefits
This full-time position offers a salary of £27,000 - £29,000 (dependent on experience) for 40 hours per week, Monday to Friday. If you are committed to delivering exceptional customer service and possess the required skills, we encourage you to apply.
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