Sales Support Specialist
2 days ago
Aftersales Advisor Job Description:
The successful candidate will be responsible for providing a high level of customer satisfaction by responding promptly to enquiries, ensuring effective communication, and resolving issues efficiently.
Key Responsibilities:
- Respond to customer queries regarding service, repairs, and spare parts
- Enter sales orders onto the computerized system accurately and on time
- Work collaboratively with cross-functional teams to resolve common problems
- Process orders through to despatch and invoicing
- Facilitate customer payment for non-credit customers
- Liaise with the production team to coordinate replacement parts manufacturing
Essential Criteria:
- Prior experience working in a similar role
- Strong collaboration and problem-solving skills
- IT proficiency and Microsoft Office skills
- Excellent organizational and time management skills
Estimated Salary Range: £27,000 - £29,000 per annum, depending on experience.
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