Sales Order Processing Coordinator

3 days ago


Newry, United Kingdom Gen Tech Recruitment Full time
Aftersales Advisor Opportunity: Gen Tech Recruitment is seeking an experienced Aftersales Advisor to join our team. As a key member of our team, you will provide exceptional customer service and support in the aftersales department. Your primary goal is to deliver a responsive, efficient, and cost-effective service to customers.

You will be responsible for responding promptly to customer enquiries regarding service, repairs, and spare parts. You will also ensure effective communication with customers regarding price quotes, lead times, and other essential information. In addition, you will enter parts and warranty sales orders onto the computerized sales order processing system in a timely and accurate manner.

As an Aftersales Support Expert, you will work closely with the Production Team to manufacture replacement parts for older version products. This involves liaising with customers on lead times, despatch, and delivery times. You will also be responsible for building and maintaining strong, long-lasting customer relationships, conducting customer satisfaction surveys, and gathering feedback to improve services.

Responsibilities:
- Respond to customer enquiries regarding service, repairs, and spare parts
- Enter parts and warranty sales orders onto the computerized sales order processing system
- Work closely with the Production Team to manufacture replacement parts for older version products
- Build and maintain strong, long-lasting customer relationships

Requirements:
- Prior experience of a computerised Sales Order Processing System
- Strong collaboration skills, with the ability to work well within a team environment
- IT Skills proficient in the use of Microsoft Office applications
- Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously

Working Hours and Salary: The working hours for this role are Monday to Friday, 40 hours per week. The estimated salary for this position is £27,000 - £29,000 (dependent on experience). If you are interested in learning more about this exciting opportunity, please contact us.

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