Savings Account Administrator

6 days ago


Newbury, West Berkshire, United Kingdom Newbury Building Society Full time

Job Title: Savings Account Administrator

About Us: At Newbury Building Society, we are passionate about providing exceptional customer service to our members. We value our employees and strive to create a supportive and inclusive work environment.

Salary: The estimated salary for this role is £22,000 - £28,000 per annum, depending on experience.

Job Description:

Company Overview:

Newbury Building Society is a leading financial services provider in the UK. We offer a range of savings accounts and mortgage products to individuals and businesses. Our team is dedicated to delivering excellent customer service and building long-lasting relationships with our members.

Key Responsibilities:

  1. Handle customer inquiries and requests related to their savings accounts via phone, email, and online chat.
  2. Contact customers to discuss their account queries and provide solutions.
  3. Process account transactions, including deposits and withdrawals.
  4. Ensure accurate and timely completion of tasks, meeting deadlines and quality standards.
  5. Collaborate with colleagues to resolve complex issues and improve customer satisfaction.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Basic computer skills and knowledge of Microsoft Office applications.
  • Aptitude for learning and adapting to new systems and processes.

Benefits:

  • Competitive salary and bonus structure.
  • Pension scheme and life insurance.
  • Flexible working hours and remote work options.
  • Ongoing training and development opportunities.

Why Join Us:

We believe in creating a positive and supportive work environment that encourages collaboration and growth. If you are a motivated and customer-focused individual who is eager to develop your skills and expertise, we encourage you to apply for this exciting opportunity.



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