Technical Support Specialist
6 days ago
About the Role
Agilent is seeking a skilled scientist to provide high-level technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.
Key Responsibilities
- Provide technical application support related to Agilent's solutions
- Remote troubleshooting on instrument hardware, software, consumables, and applications
- Document customer interactions using internal ticketing systems and align with company processes for complaint handling
- Work closely with field and repair center teams
- Provide consolidated feedback to sales and field teams regarding customer issues
- Develop technical resources for customers
- Provide external scientific trainings on Agilent's Genomics solutions
Requirements
- Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
- Lab experience is required
- Experience with molecular biology, automation, or NGS is highly preferred
- Previous customer-facing experience is a plus
- Fluent in English, additional languages (French, Spanish, or Italian) are highly preferred
- Excellent interpersonal communication and presentation skills
- A passion for sharing scientific knowledge with customers and colleagues
What We Offer
- Agilent offers core global benefits to all staff
- An opportunity for growth within a world-class company to develop skills
- An independent job among good colleagues in a growth-oriented conglomerate
- A company that values quality in solutions delivered to customers, with employees, and in processes
- A dedication to work-life balance
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