Technical Support Specialist

6 days ago


Cheadle, Staffordshire, United Kingdom Agilent Full time

About the Role

Agilent is seeking a skilled scientist to provide high-level technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.

Key Responsibilities

  • Provide technical application support related to Agilent's solutions
  • Remote troubleshooting on instrument hardware, software, consumables, and applications
  • Document customer interactions using internal ticketing systems and align with company processes for complaint handling
  • Work closely with field and repair center teams
  • Provide consolidated feedback to sales and field teams regarding customer issues
  • Develop technical resources for customers
  • Provide external scientific trainings on Agilent's Genomics solutions

Requirements

  • Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
  • Lab experience is required
  • Experience with molecular biology, automation, or NGS is highly preferred
  • Previous customer-facing experience is a plus
  • Fluent in English, additional languages (French, Spanish, or Italian) are highly preferred
  • Excellent interpersonal communication and presentation skills
  • A passion for sharing scientific knowledge with customers and colleagues

What We Offer

  • Agilent offers core global benefits to all staff
  • An opportunity for growth within a world-class company to develop skills
  • An independent job among good colleagues in a growth-oriented conglomerate
  • A company that values quality in solutions delivered to customers, with employees, and in processes
  • A dedication to work-life balance


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Job Summary:We are seeking a highly skilled and motivated 1st Line Technical Support Specialist to join our team at Together, a leading property finance company. As a key member of our IT department, you will be responsible for providing first-line technical support to our colleagues, ensuring that they have a seamless and efficient experience with our IT...


  • Cheadle, Staffordshire, United Kingdom Agilent Full time

    About the RoleAgilent is seeking a skilled scientist to provide high-level technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.Key ResponsibilitiesProvide technical application support related to Agilent's solutionsRemote troubleshooting on instrument hardware,...


  • Cheadle, Staffordshire, United Kingdom Agilent Full time

    About the RoleAgilent is seeking a skilled scientist to provide high-level technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.Key ResponsibilitiesProvide technical application support related to Agilent's solutionsRemote troubleshooting on instrument hardware,...


  • Cheadle, Staffordshire, United Kingdom Thales Full time

    Location: Cheadle, United Kingdom At Thales, we empower armed forces customers with a strategic edge at every critical moment throughout their missions. Our defence and military clients depend on us to provide a comprehensive array of mission systems solutions across land, sea, and air. Our platforms span the battlespace, including Above Water and Sonar,...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Job SummaryWe are seeking a highly skilled and customer-focused 1st Line Technical Support Specialist to join our team at Together. As a key member of our IT department, you will be responsible for providing exceptional technical support to our colleagues, ensuring that they have a seamless and efficient experience with our technology systems.Key...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Job SummaryWe are seeking a highly skilled and customer-focused 1st Line Technical Support Specialist to join our team at Together. As a key member of our IT department, you will be responsible for providing exceptional technical support to our colleagues, ensuring that they have a seamless and efficient experience with our technology systems.Key...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a well-established business that is looking for a customer service administrator to join their team. They are a reputable company in their field and industry.About the RoleYou will be responsible for providing excellent customer service, which includes handling customer inquiries, processing orders,...


  • Cheadle, Staffordshire, United Kingdom Agilent Full time

    Position Overview At Agilent, we are committed to fostering innovations that enhance the quality of life. Our organization provides laboratories across life sciences, diagnostics, and applied markets with a comprehensive range of instruments, services, consumables, applications, and expertise. We empower our clients to uncover the insights they need to...


  • Cheadle, Staffordshire, United Kingdom Agilent Full time

    Position Overview At Agilent, we are committed to fostering innovations that enhance the quality of life. Our organization provides laboratories across life sciences, diagnostics, and applied markets with a comprehensive range of instruments, services, consumables, applications, and expertise. We empower our clients to uncover the insights they need to...


  • Cheadle, Staffordshire, United Kingdom Prospero Teaching Full time

    Educational Support Specialist - Complex NeedsProspero Teaching collaborates with a prominent organization dedicated to providing educational and residential assistance to children and young adults with complex needs. This role is pivotal in fostering an inclusive learning environment.Key Responsibilities:Delivering personalized support to students with...


  • Cheadle, Staffordshire, United Kingdom Thales Full time

    Job SummaryWe are seeking a highly skilled Field Support Specialist to join our team at Thales UK. As a Field Support Specialist, you will be responsible for the deployment, setting to work, and in-service support of Sonar and Electronic Warfare Systems deployed on Royal Navy and export customers' ships and submarines.Key ResponsibilitiesDeploy and set to...


  • Cheadle, Staffordshire, United Kingdom Thales Full time

    Job SummaryWe are seeking a highly skilled Field Support Specialist to join our team at Thales UK. As a Field Support Specialist, you will be responsible for the deployment, setting to work, and in-service support of Sonar and Electronic Warfare Systems deployed on Royal Navy and export customers' ships and submarines.Key ResponsibilitiesDeploy and set to...


  • Cheadle, Staffordshire, United Kingdom Reed Full time

    Job SummaryWe are seeking a highly organized and proactive Executive Assistant to provide comprehensive support to our CEO, Deputy CEO, and Trustees. The successful candidate will play a crucial role in the smooth operational running of our organization by managing diaries, coordinating travel arrangements, and ensuring effective communication across all...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Cyber Security SpecialistCompany OverviewTogether is a leading provider of property finance solutions, with a strong entrepreneurial spirit and a commitment to innovation. We're passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.Job SummaryWe're seeking an experienced Cyber...


  • Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Cyber Security SpecialistCompany OverviewTogether is a leading provider of property finance solutions, with a strong entrepreneurial spirit and a commitment to innovation. We're passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.Job SummaryWe're seeking an experienced Cyber...


  • Cheadle, Staffordshire, United Kingdom RGB Network Full time £28,000

    About the RoleWe are seeking a highly skilled Junior Fire Alarm Specialist to join our team at RGB Network. As a key member of our fire alarm maintenance team, you will be responsible for ensuring the smooth operation of our clients' fire alarm systems.Key ResponsibilitiesCarrying out routine maintenance and servicing on fire alarm systemsIdentifying and...


  • Cheadle, Staffordshire, United Kingdom RGB Network Full time £28,000

    About the RoleWe are seeking a highly skilled Junior Fire Alarm Specialist to join our team at RGB Network. As a key member of our fire alarm maintenance team, you will be responsible for ensuring the smooth operation of our clients' fire alarm systems.Key ResponsibilitiesCarrying out routine maintenance and servicing on fire alarm systemsIdentifying and...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from end-to-end.Key Responsibilities:Handle customer inquiries and resolve issues...


  • Cheadle, Staffordshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will be responsible for providing administrative support and managing the order process from end-to-end.Key Responsibilities:Handle customer inquiries and resolve issues...


  • Cheadle, Staffordshire, United Kingdom Human Appeal Full time

    Job Summary:Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs, and advocating for our beneficiaries worldwide. We are seeking an experienced Administrative Support Specialist for Middle East to join our team based in the UK.Key Responsibilities:Provide timely and adequate...