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Genomics Technical Specialist
3 months ago
Position Overview
At Agilent, we are committed to fostering innovations that enhance the quality of life. Our organization provides laboratories across life sciences, diagnostics, and applied markets with a comprehensive range of instruments, services, consumables, applications, and expertise. We empower our clients to uncover the insights they need to excel in their endeavors and contribute positively to society.
We are currently seeking a Technical Specialist to deliver post-sales technical assistance for our Genomics product line, which encompasses support for Automated Electrophoresis, qPCR, Microarray, and NGS technologies.
The selected candidate will be tasked with offering expert technical support for these solutions through various remote channels, including phone and email. This role requires a deep understanding of customer challenges, the ability to propose effective solutions, and a commitment to ensuring customer satisfaction and success.
Key Responsibilities:
- Deliver high-quality technical application support related to Agilent's innovative solutions.
- Conduct remote diagnostics on instrument hardware, software, consumables, and applications.
- Maintain detailed records of customer interactions using our internal ticketing systems, adhering to company protocols for issue resolution.
- Collaborate closely with field teams and repair centers.
- Provide consolidated feedback to sales and field teams regarding customer concerns.
- Develop and enhance technical resources for customer use.
- Facilitate external scientific training sessions on Agilent's Genomics offerings.
Qualifications:
- A Bachelor's degree in Biochemistry, Molecular Biology, or a related discipline is required, or equivalent professional experience.
- Laboratory experience is essential.
- Familiarity with molecular biology, automation, or NGS is highly desirable.
- Previous experience in customer-facing roles is advantageous.
- Proficiency in English is required; additional languages (French, Spanish, or Italian) are preferred.
- Strong interpersonal communication and presentation skills are essential.
- A genuine passion for sharing scientific knowledge with clients and colleagues is crucial.
What We Offer:
- Agilent provides a comprehensive benefits package to all employees, including a Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, and various company activities.
- Opportunities for professional growth within a world-class organization.
- An independent work environment among supportive colleagues in a growth-oriented company.
- A commitment to quality in our solutions, employee relations, and operational processes.
- A focus on maintaining a healthy work/life balance.
Agilent Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.
Travel Requirements: Occasional travel may be necessary.
Work Schedule: Full-time position.
Shift: Day shift.
Job Function: Services & Support.
