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Technical Support Specialist
2 months ago
Agilent is seeking a skilled scientist to provide technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.
Key Responsibilities- Provide high-level technical application support related to Agilent's solutions
- Remote troubleshooting on instrument hardware, software, consumables, and applications
- Document customer interactions using internal ticketing systems and align with company processes for complaint handling
- Work closely with field and repair center teams
- Provide consolidated feedback to sales and field teams regarding customer issues
- Develop technical resources for customers
- Provide external scientific trainings on Agilent's Genomics solutions
- Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
- Lab experience is required
- Experience with molecular biology, automation, or NGS is highly preferred
- Previous customer-facing experience is a plus
- Fluent in English, additional languages (French, Spanish, or Italian) are highly preferred
- Excellent interpersonal communication and presentation skills
- A passion for sharing scientific knowledge with customers and colleagues
- Agilent offers core global benefits to all staff
- An opportunity for growth within a world-class company to develop your skills
- An independent job among good colleagues in a growth-oriented conglomerate
- A dedication to work/life balance
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
