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Technical Support Specialist

2 months ago

Cheadle, Staffordshire, United Kingdom Agilent Full time

About the Role

Agilent is seeking a skilled scientist to provide high-level technical support for our Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.

Key Responsibilities

  • Provide technical application support related to Agilent's solutions
  • Remote troubleshooting on instrument hardware, software, consumables, and applications
  • Document customer interactions using internal ticketing systems and align with company processes for complaint handling
  • Work closely with field and repair center teams
  • Provide consolidated feedback to sales and field teams regarding customer issues
  • Develop technical resources for customers
  • Provide external scientific trainings on Agilent's Genomics solutions

Requirements

  • Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
  • Lab experience is required
  • Experience with molecular biology, automation, or NGS is highly preferred
  • Previous customer-facing experience is a plus
  • Fluent in English, additional languages (French, Spanish, or Italian) are highly preferred
  • Excellent interpersonal communication and presentation skills
  • A passion for sharing scientific knowledge with customers and colleagues

What We Offer

  • Agilent offers core global benefits to all staff
  • An opportunity for growth within a world-class company to develop skills
  • An independent job among good colleagues in a growth-oriented conglomerate
  • A dedication to work/life balance

Agilent is an Equal Opportunity Employer