Customer Service Advisor

4 weeks ago


Bristol, Bristol, United Kingdom Resource Management ltd Full time

About the Role

We are seeking a Customer Service Advisor to join our team at Resource Management ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound calls and resolving customer queries in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to clients via phone, email, and other communication channels.
  • Resolve customer queries and issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
  • Meet or exceed performance targets and quality standards.

What You'll Need

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively as part of a team.
  • Basic knowledge of financial services and products.

About Us

Resource Management ltd is a leading provider of outsourced administration services to the financial services industry. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Why Join Us

As a Customer Service Advisor at Resource Management ltd, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and make a real difference to our clients' lives.



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