Service Advisor
4 weeks ago
Service Advisor Vacancy
We are currently recruiting for a new Service Advisor to help us maintain our high standards of customer service at Wessex Garages Holdings Ltd.
About the role
Our Service Advisors are responsible for delivering exceptional customer experiences and ensuring our customers receive the best possible service and vehicle repair solutions.
We're looking for a skilled and articulate communicator who can build strong relationships with our customers and provide them with clear and accurate information about their vehicle repairs.
Key responsibilities
- Handling customer requirements for service and vehicle repairs in a professional and efficient manner.
- Liaising with the workshop to progress work through the system.
- Controlling computer-based jobs, purchasing, and invoice processes to protect the financial interests of our customers and the company.
- Providing customers with clear and accurate solutions to any faults or repairs found on their vehicle.
- Maintaining accurate customer records, including vehicle details and service histories.
- Maintaining knowledge of aftersales products and services and upselling where appropriate.
- Ensuring the customer database is updated and accurate at all times.
Essential skills
- A passion for delivering exceptional customer service and resolving issues efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills to explain complex information accurately and concisely to our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.
Nice to have (but not essential)
- Experience of upselling products or services is desirable.
Please note driving licence checks will be carried out as part of the recruitment process
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