Service Advisor
1 month ago
Service Advisor Vacancy
We are currently recruiting for a new Service Advisor to help us deliver exceptional customer experiences at our Kia Bristol branch.
About the Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We're looking for a skilled communicator who can provide our customers with a seamless and enjoyable experience, from initial contact to completion of work.
This customer-facing role will be a great fit for someone who's already worked in a customer service position and is passionate about exceeding expectations and creating positive outcomes.
Key Responsibilities
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Providing customers with clear and accurate solutions to any faults or repairs found on their vehicle.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Ensuring the customer database is updated and accurate at all times.
Essential Skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.
Nice to Have
- Experience of upselling products or services is desirable.
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