Service Advisor
3 weeks ago
Service Advisor
Nisbets is seeking a highly motivated and customer-focused Service Advisor to join our Service Department. As a Service Advisor, you will be the first point of contact for customers, providing high-quality after-sales service for our extensive range of machines. Your primary responsibility will be to process customer calls to a satisfactory conclusion, resolving issues efficiently and effectively.
Key Responsibilities:
- Act as the first point of contact for customers, taking responsibility for processing calls through to a satisfactory conclusion.
- Resolve customer issues over the phone, avoiding the need for on-site visits or item collection for repair.
- Liaise with internal colleagues and Service partners to resolve customer queries in a timely manner.
- Undertake additional Service activities as requested by the Service Team Leader.
Requirements:
- Excellent customer service skills and a strong focus on delivering high-quality service.
- Ability to work effectively in a team environment and provide support to colleagues.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The opportunity to work with a leading provider of commercial kitchen equipment.
How to Apply:
Please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you.
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