Tech CRM Manager

16 hours ago


London, Greater London, United Kingdom Chip UK Full time
Job Summary
Come and take on a challenging role as our Tech CRM Manager at Chip UK. You will be responsible for the operational aspects of our CRM system, managing ad-hoc requests, handling service incident communications, and supporting operational and customer service teams.

This is an ideal position for someone who is technically proficient with CRM systems, particularly Braze, and thrives in a fast-paced, cross-functional environment.

  • Transactional Communications: Ensure smooth delivery of transactional emails, push notifications, in-app messages, and content cards to our customers.
  • Incident Management Communications: Collaborate with the customer support and operations teams to manage communications during incidents.
  • Braze Management: Take ownership of our Braze administration, ensuring effective usage, managing user accounts, permissions, and troubleshooting any platform-related issues.
  • Ad-Hoc Requests: Respond to ad-hoc Braze-related requests from across the business, ensuring that all communications are aligned with company standards and delivered efficiently.
  • Cross-Department Collaboration: Work closely with operations, customer support, and technical teams to ensure the CRM system supports all business needs.

We offer a competitive salary of £52,000 per annum, plus a range of benefits including discretionary share option bonus, workplace pension scheme, private medical insurance, employee assistance programme, cycle to work scheme, season ticket loan, free ChipX subscription, and more.



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