IT Services Delivery Manager
4 weeks ago
The Service Delivery Manager is a critical role at RFA, responsible for ensuring the smooth running of our customers' systems and network infrastructure. This involves managing key staff responsible for projects and installations, as well as ensuring the delivery of services within Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
The ideal candidate will have 5+ years of management experience and previous technical support hands-on positions. They will also have experience applying ITIL, Agile, and Scrum methodologies, as well as knowledge of technologies including Microsoft, infrastructure networks, thin client technologies, server virtualization, and an awareness of additional software programs and technologies relevant to technical infrastructure environments.
The Service Delivery Manager will be responsible for:
- Managing and monitoring the on-site team
- Developing and implementing a project accounting approach to identify project profitability
- Defining service level agreements (SLAs) related to contracted services and ensuring escalation flows are in place
- Building service relationships with clients
- Ensuring quality and profitable services are performed to the agreed SLA
- Providing accurate KPIs and reports to management and clients
The Service Delivery Manager will work closely with the technical team to ensure that systems, processes, and methodologies are followed to provide effective monitoring, control, and support of service delivery. They will also be responsible for attending client service review meetings and developing and facilitating workshops and training courses.
RFA is a client-centric, full-service technology provider, and the Service Delivery Manager will play a key role in promoting the company's brand and delivering high-quality services to clients.
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Service Delivery Manager
4 weeks ago
London, Greater London, United Kingdom Air IT Limited Full timeService Delivery Manager - 18 Month Fixed Term ContractAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. To help us achieve this, we're seeking a highly skilled Service Delivery Manager to join our team.The RoleAs the Service Delivery Manager, you will be responsible...
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Service Delivery Manager
1 month ago
London, Greater London, United Kingdom Air IT Limited Full time{"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...
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Service Delivery Manager
1 month ago
London, Greater London, United Kingdom Air IT Limited Full time{"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...
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Service Delivery Manager
4 weeks ago
London, Greater London, United Kingdom Fruition IT Full time £57,891Job Title: Service Delivery ManagerJob Summary: Fruition IT is proud to be supporting Care Quality Commission as they look to recruit a number of key positions into their technology team.About the Role: CQC play a crucial role in the UK health and social care sector, ensuring health and social care services provide people with safe, effective, compassionate,...
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Service Delivery Manager
3 weeks ago
London, Greater London, United Kingdom Fruition IT Full time £57,891Job Title: Service Delivery ManagerAbout the Role:Fruition IT is proud to be supporting the Care Quality Commission as they look to recruit a number of key positions into their technology team. CQC plays a crucial role in the UK health and social care sector, ensuring health and social care services provide people with safe, effective, compassionate,...
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Service Delivery Manager
4 weeks ago
London, Greater London, United Kingdom JAM IT Consultancy Ltd Full timeService Manager Job DescriptionAt JAM IT Consultancy Ltd, we are seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' business requirements are met.Key Responsibilities:Develop Customer Relationships: Build trust, confidence, and...
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Service Delivery Manager
4 weeks ago
London, Greater London, United Kingdom JAM IT Consultancy Ltd Full timeService Manager Job DescriptionAt JAM IT Consultancy Ltd, we are seeking an experienced Service Manager to join our team. As a Service Manager, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' business requirements are met.Key Responsibilities:Develop Customer Relationships: Build trust, confidence, and...
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Service Delivery Lead
3 weeks ago
London, Greater London, United Kingdom Fruition IT Full time £60,000 - £70,000Job Title: Service Delivery LeadWe are seeking an experienced Programme Manager to join our client, a leading organisation in the public sector, in a period of growth. The successful candidate will work on recovery planning to improve services externally and enhance internal credibility.As a Programme Manager, you will provide visible leadership and line...
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Contract Manager
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London Programmes Delivery Manager
1 month ago
London, Greater London, United Kingdom Rail Delivery Group Full timeAbout the RoleWe are seeking an experienced Programme Manager to lead our London programmes delivery team. As the first point of contact and lead for Rail Delivery Group (RDG) in engaging with change programmes in the London Area, you will be responsible for transitioning programmes through their entire life cycle from instigation to development to delivery...
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London Programmes Delivery Manager
1 month ago
London, Greater London, United Kingdom Rail Delivery Group Full timeAbout the RoleWe are seeking an experienced Programme Manager to lead our London programmes delivery team. As the first point of contact and lead for Rail Delivery Group (RDG) in engaging with change programmes in the London Area, you will be responsible for transitioning programmes through their entire life cycle from instigation to development to delivery...
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Project Service Delivery Manager
3 weeks ago
London, Greater London, United Kingdom Fruition IT Full time £50,000 - £55,000Project Manager - Service ImprovementFruition IT is working with a leading public sector organisation in a period of growth. They are seeking a Project Manager with a broad background in Service Improvement / Optimisation to work on recovery planning and improve their services externally, as well as internal credibility.This organisation values its staff and...
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London, Greater London, United Kingdom Delivery Mates Full timeJob OverviewDelivery Mates is seeking experienced van drivers to join our team on a self-employed contract basis. This role offers flexibility, independence, and the opportunity to work with a reputable company.Compensation and BenefitsThe estimated earnings for this position are £100 per route + £0.22 per mile, providing a competitive income for motivated...
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Freelance Multi-Drop Delivery Driver
3 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeAt Delivery Mates, we're seeking a skilled and self-motivated Freelance Multi-Drop Delivery Driver to join our team of dedicated professionals.The ideal candidate will have a valid UK/EU driving license, a reliable van, and the ability to work independently.As a Freelance Multi-Drop Delivery Driver, you'll be responsible for loading parcels at our depot and...
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Service Delivery Expert
4 weeks ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeShape IT RecruitmentJob Title: Service ArchitectJob Description:We are seeking a highly skilled Service Architect to lead the architecture and delivery of innovative Microsoft Dynamics 365 Field Service solutions. As a key member of our team, you will be responsible for designing and architecting complex D365 Field Service solutions, ensuring scalability and...
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Freelance Delivery Driver
3 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeAt Delivery Mates, we are seeking a skilled and self-motivated Freelance Delivery Driver to join our team of dedicated professionals.The ideal candidate will have a full UK/EU driving licence with less than 6 points, endorsements NOT accepted: DD, IN, DR, etc.Responsibilities include loading parcels to the van in the depot and delivering them to multiple...
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Multi Drop Van Delivery Driver
4 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeDelivery Mates is a logistics company providing delivery services and solutions to major retailers in the UK and abroad.We are seeking a self-employed van driver to join our team and deliver parcels to multiple residential and commercial locations.The job involves loading parcels to the van in the depot and delivering them to various locations.As a...
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Freelance Delivery Driver
3 weeks ago
London, Greater London, United Kingdom Delivery Mates Full timeDelivery Mates is a logistics company providing delivery services and solutions to major retailers in the UK and abroad.We are seeking a self-employed delivery driver to join our team and deliver for our e-commerce client.The job involves loading parcels to the van in the depot and delivering them to multiple residential and commercial locations.As a...
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Project Service Manager
2 months ago
London, Greater London, United Kingdom Fruition IT Full time £55,000Fruition IT is proud to be supporting the Care Quality Commission (CQC) in their search for a skilled Project Manager to join their technology team.The CQC plays a vital role in the UK health and social care sector, ensuring that services provide high-quality care and promoting improvement.This is an exciting opportunity for a Project Manager with a...
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Project Service Manager
2 months ago
London, Greater London, United Kingdom Fruition IT Full time £55,000Fruition IT is proud to be supporting the Care Quality Commission (CQC) in their search for a skilled Project Manager to join their technology team.The CQC plays a vital role in the UK health and social care sector, ensuring that services provide high-quality care and promoting improvement.This is an exciting opportunity for a Project Manager with a...